Obi202 / Google Voice outbound calling not ringing through
RandalThor:
Any suggestions how to determine if it is the ISP? Seems strange that the problem fixes itself when I reboot the obi box...would that fix an ISP issue? Seems like it may be some session / integration issue between the obi and GV. When the calls don't ring through they don't even make it to GV...not in the GV history.
I am at a loss as to what to do. Hard to believe all worked fine for over a year and then last summer the issue pops up with no way to resolve.
Thanks for the guidance.
SteveInWA:
The dial tone you hear doesn't mean anything, except that the OBi is in a "ready to call" state. It's generated by the OBi box, not by the service provider, as it would be with a classic "POTS" telephone system. It's possible that your OBi or its power supply have gone defective, or there's some other reason why it is seemingly losing connection with the service provider, which comes back after a reboot. Please describe your home network equipment, and how the OBi is attached to it.
I have no idea why your setup doesn't work. It sounds like you are not using GV for inbound calling, just outbound. You can try experimenting by temporarily adding another service provider slot (SP3 for example) set up with a different Google Voice account. That account wouldn't even need its own GV phone number -- as long as you have made one outbound phone call using Google Chat (not Hangouts), you can use that account for outbound calling. This test would determine if the issue has anything to do with your particular GV account, since you'd be making calls using a different account. You can either use the same SP slot and just change the associated GV account it is using, or you can leave it as-is, and configure a different SP slot. For example, if you set up SP3 with a different GV account, then dial **3 before the number when you make an outbound call.
SteveInWA:
Also: what is the firmware level of your OBi? (you can either find it on the OBiTALK portal in Expert mode, or you can dial ***0, then 1# from the attached telephone to hear it read to you).
When this symptom happens, before rebooting the device, log into it on a web browser, go to the System Status page, and look at the status for the Google Voice SP slot. What does it say, "Connected", "Backing off", or something else?
RandalThor:
Good ideas!
I just tried calling out on a different GV number / SP as well as with the original and both are not calling through. I also checked the system status and both the GV SPs say connected as well as my CallCentric SP for my inbound calling (you were correct). GV forwards to CallCentric.
The firmware is 3.0.1.4738
And my Obi202 is internal off a port of my router in a "default DMZ" with an internal IP, opening it up for calls. So cable modem to router to Obi.
Rand
SteveInWA:
So, to be clear, when an outbound call doesn't work, what, exactly, does it do? Do you just hear endless ring tones, or a busy signal, or dead air? When this happens, if you hang up and try again, does it work (without rebooting the OBi)? And, when this happens, does the system status always show "connected"?
Given that the problem persists between two different GV accounts, and your OBi is at the current firmware level, I have to suspect either a hardware problem, or something fishy with your network setup. You described a "default DMZ". The OBi should work perfectly fine, being connected on a standard port, not in any sort of DMZ. If you have closed off any ports or otherwise tinkered with the router's firewall settings, that could explain the issue.
If you could take the OBi somewhere else, like a friend or family member's house, or otherwise plug it into some other network, that would be another troubleshooting step. Another approach would be to temporarily disconnect your home network router from the cable modem, and plug the OBi's WAN port directly into the cable modem for testing. This assumes that you can release the DHCP lease your router has on the cable provider's network first, before detaching it, and that you have the OBi's own router function enabled, and then allow the OBi to obtain a lease (otherwise, your cable provider might block the second MAC address trying to get a lease).
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