Thanks for your replies, guys!
Manually upgrading to the current fw build, then updating the GV settings via the ObitTalk portal is the way I will eventually go, but I might try out build 2824 first, just to see if it connects as azrobert reports.
@drgeoff, yup, you do need to sign up to read that, but it's potentially useful stuff to know about.
@SteveInWA, I understand/agree that the GV setup thing isn't directly a result of Obihai's support changes, but it is something that users may/have run into when they're running on older firmware & the various forum posts on the subject illustrate that it hasn't been clear that users don't need to subscribe to a paid support plan at that point - I can't help thinking that at least some of the misinformation on the forums, is because Obihai have not explained this particularly well.