Obitalk portal will not configure Obi200 for Callcentric
WoobaGooba:
Triple checked all settings. No joy. Repeated authentication failures with callcentric.
Tried both the as shipped Obi200 sw and latest update.
What' the problem?
Taoman:
Have you used Callcentric before?
Where are you obtaining the SIP username and password you are entering into your OBi device? Are you positive you are entering your SIP username and password and not your login username and/or password?
If you are receiving an authentication error there should also be a numerical SIP error code. What is it?
WoobaGooba:
Quote from: Taoman on July 05, 2015, 08:22:59 am
Have you used Callcentric before?
Where are you obtaining the SIP username and password you are entering into your OBi device? Are you positive you are entering your SIP username and password and not your login username and/or password?
If you are receiving an authentication error there should also be a numerical SIP error code. What is it?
long time user of callcentric, replacing a fried pap2 with new obi200
Callcentric number and password entered exactly as requested by Obitalk Web form
403 error code.
Taoman:
Quote from: WoobaGooba on July 05, 2015, 02:49:58 pm
403 error code.
Did it literally say "authentication error" somewhere? A 403 error indicates the server refused to fulfill the request, not an authentication error. Any chance another device was already registered to that CC account?
Can you list the ip address of the Callcentric server that is generating this error message?
Perhaps other folks might have some ideas where to troubleshoot next.
If it were me, I would probably download the Callcentric softphone and run it on a PC that is on the same subnet as the OBi device and make sure that works. I wouldn't spend any more time on the OBi unit until I knew the CC softphone worked perfectly on the same subnet.
Any other Service Providers configured on that OBi that are currently working properly?
SteveInWA:
Before spending more time troubleshooting this, note that the OBiTALK portal is often down (not able to communicate with OBi devices for configuration) on weekends. Two of my three OBi devices have been unreachable via the portal since yesterday. Log into your portal dashboard page, and look at the color of the status dot. If it's green, it's working; if it's grey, it's unable to communicate with the device. Wait until at least tomorrow (Monday) and then try again.
See the partial screenshot attached.
<Of course, you can also configure the OBi with Callcentric by using the device's local web page interface (192.x.x.x), but that's a separate discussion>
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