phone does not ring for callcentric

(1/2) > >>

bong:
hi,

i got my setup as GV:sp1 and Callcentric:sp2.

everything works except no ringing heard from handset when callcentric users calls my sp2.

am i missing a setup somewhere?

thanks.

RonR:
Is SP2 Service Status showing? : Registered (server=w.x.y.z:5061; expire in NNNNs)

Is Voice Services ->SP2 Service -> X_InboundCallRoute? : ph

Do the incoming calls that don't ring the PHONE Port show up in Call Status when the phone should be ringing and in Call History afterward?

bong:
Quote from: RonR on June 12, 2011, 10:30:48 am

Is SP2 Service Status showing? : Registered (server=w.x.y.z:5061; expire in NNNNs)

Is Voice Services ->SP2 Service -> X_InboundCallRoute? : ph

Do the incoming calls that don't ring the PHONE Port show up in Call Status when the phone should be ringing and in Call History afterward?


a

Yes.
Yes.
Yes. In fact, I could answer the calls but I need to watch the LCD display :) from handset so I know it is ringing.

RonR:
Have you logged into the OBi directly and looked over all the SP2 settings for anything suspicious?

If you reverse SP1 and SP2 (CallCentric:SP1 / Google Voice:SP2), is the problem still with CallCentric only?

bong:
Quote from: RonR on June 12, 2011, 12:47:31 pm

Have you logged into the OBi directly and looked over all the SP2 settings for anything suspicious?

If you reverse SP1 and SP2 (CallCentric:SP1 / Google Voice:SP2), is the problem still with CallCentric only?


Yes I did. Nothing suspicious, they do have different ring profile.

I changed the setting of SP2 as the primary line out only and it's still the same.

Navigation

[0] Message Index

[#] Next page