Support & Warranty
bruzer:
I just signed up with OBi with an OBi110 device that I just bought from Amazon. The registration process tells me that support for my device has already expired and that I have to purchase a $10 1yr plan in order to get FW updates and premium support. Is this correct? Why is my device expired when I just bought it? Is it the case that I won't be able to update FW until I purchase this support?
Thanks.
Taoman:
You can update your firmware manually. Then you will be able to configure your OBi on the Obitalk web portal.
http://www.obitalk.com/forum/index.php?topic=10028.msg66308#msg66308
Don't really understand why you would be getting this message if it's a brand new Obihai from Amazon. You may wish to contact customer support about it.
bruzer:
Thanks. I did see the manual options. I just updated and found the device does have the most recent FW. I'll contact CustServ and ask about the support issues.
-bruzer
LTN1:
Quote from: bruzer on July 18, 2015, 08:05:03 pm
I just signed up with OBi with an OBi110 device that I just bought from Amazon. The registration process tells me that support for my device has already expired and that I have to purchase a $10 1yr plan in order to get FW updates and premium support. Is this correct? Why is my device expired when I just bought it? Is it the case that I won't be able to update FW until I purchase this support?
Thanks.
You can always contact technical support; tell them the problem--attach a scanned copy of the purchase receipt and I'm sure your issue will have a quicker resolution.
SteveInWA:
If you truthfully did just buy the OBi from Amazon, then it's likely some former customer scammed them by buying a device, kept it for at least a year, and then returned it.
I agree with LTN1 -- open a trouble ticket with Obihai, and provide proof of purchase date, and they should be able to adjust your warranty date. Otherwise, you could return it to Amazon and let the next victim deal with it.
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