Static Noise OBI200 Just Purchased
infobits:
Quote from: LanMan on July 23, 2015, 06:28:12 pm
Hello,
I just purchased an OBI200 and set it up. It works, but I am getting a bunch of static on the line. I went to move the OBI200 further away from the router and as soon as I picked up the OBI200 the noise went away. It appears that as soon as I touch the back of the unit around the Ethernet cable, the noise goes away. I tried a different cable and no difference. If I continue to touch the back of the unit, it is clear as a bell. But I can't stand there doing that. Is there something I can try or should I just get a replacement unit? I purchased it on July 6th and received it on July 15th. So I only had it for 8 days at this point.
My OBi200 has just developed a loud static background noise too. I purchased it and enabled it on December 04, 2015, less than a year ago from this writing. I had associated my google voice number with it and it worked pretty much fine all this time until today when I went to use it and there was this loud static background noise from the phone. I could still make and receive calls but the back ground static noise remains on all calls. I have rebooted the unit several times and I have manually updated to the latest firmware version OBi202-3-1-0-5264.fw. None of these steps resolve the static noise issue. I have tried connecting another phone set to make sure it was not the phone that went bad but that did not solve the problem either. So I suspect that the OBI200 device has gone bad and become noisey. I've used the OBIHai website contact support page to send them a message about this issue but have not received any reply yet. This is disappointing to say the least. Anyone else have this problem? Mine is less than a year old, so is it under warranty to be replaced?
SteveInWA:
Quote from: infobits on June 30, 2016, 12:34:18 pm
Quote from: LanMan on July 23, 2015, 06:28:12 pm
Hello,
I just purchased an OBI200 and set it up. It works, but I am getting a bunch of static on the line. I went to move the OBI200 further away from the router and as soon as I picked up the OBI200 the noise went away. It appears that as soon as I touch the back of the unit around the Ethernet cable, the noise goes away. I tried a different cable and no difference. If I continue to touch the back of the unit, it is clear as a bell. But I can't stand there doing that. Is there something I can try or should I just get a replacement unit? I purchased it on July 6th and received it on July 15th. So I only had it for 8 days at this point.
My OBi200 has just developed a loud static background noise too. I purchased it and enabled it on December 04, 2015, less than a year ago from this writing. I had associated my google voice number with it and it worked pretty much fine all this time until today when I went to use it and there was this loud static background noise from the phone. I could still make and receive calls but the back ground static noise remains on all calls. I have rebooted the unit several times and I have manually updated to the latest firmware version OBi202-3-1-0-5264.fw. None of these steps resolve the static noise issue. I have tried connecting another phone set to make sure it was not the phone that went bad but that did not solve the problem either. So I suspect that the OBI200 device has gone bad and become noisey. I've used the OBIHai website contact support page to send them a message about this issue but have not received any reply yet. This is disappointing to say the least. Anyone else have this problem? Mine is less than a year old, so is it under warranty to be replaced?
Yes, it appears that your OBi has gone bad. Just keep hounding them, and you'll hear back and get it replaced under warranty.
Jayg30:
I just purchased an obi200 and am having the exact same issue with static that goes away if I put a finger on the USB port. It happens with an old at&t model 1856, but also a much newer Panasonic DECT 6.0 cordless with Bluetooth model KX-TG7641.
Phones work fine through Comcast voice.
I'm tempted to buy a different ATA because I think this is a design flaw of the obi product. I have large VoIP installs for work using asterisk and have used the Cisco ATAs in the past without this issue.
SteveInWA:
No, I wouldn't call one report of this a few years ago and now one report from you, being a design flaw.
The problem is that the products (both your phones and your OBi) are not grounded, and the neutral wire is typically bonded to ground at the electrical service panel. Along the way, the long runs of Romex can pick up interference from other things plugged into the wiring, or even other wiring running in parallel. You have some interference being picked up from your wiring.
I'd buy a high-quality surge protector with noise filtering, like an APC SurgeArrest, and plug the OBi and the phone into it. If the static persists, return the OBi for exchange.
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