Can't add Obi 100 back to dashboard
vanhelsing:
I have had my OBi for a couple of years now. I have Vestalink as my primary phone service and had Google Voice set up on SP2 I believe.
I was having problems with dropped calls and did a factory reset of my Obi as Vestalink support asked me to do. I also deleted my Obi device from my OBi Talk dashboard.
Since then i have tried many times to add the device back with no luck. I've read many suggestions on the forum, but none seem to work.
I can get add my Vestalink account automatically to the OBi but it shows as a Softphone on Obitalk.
I want to add the device back, have Vestalink as my primary phone service and Google Voice as a backup as I had before.
Help!!
drgeoff:
Quote from: vanhelsing on August 01, 2015, 12:15:56 pm
Since then i have tried many times to add the device back with no luck.
Perhaps if you were more explicit about what you do and what happens at every step, the probability of receiving useful advice would increase greatly.
vanhelsing:
As I mentioned I have removed the device from the dashboard, after resetting the OBi by using a paper clip on the hole in the bottom the website asks if I want to add a device. I dial the required number and get the message that the information has been sent to the server, hang up and nothing ever happens.
The 120 seconds never starts to countdown and I get no other messages or information.
I can set up my Vestalink account by logging in and giving my OBi's i.p. address and I have my regular phone service but that will show as a softphone on th e OBiTalk dashboard.
SteveInWA:
Just a couple of SWAGs:
One would think that a factory reset will leave this value in the correct state, but if you can log into the OBi via it's IP address, look at the System Management page, under Auto Provisioning, and ensure that ITSP Provisioning Method is set to "System Start". IF you have followed any advice on a forum to disable ports or otherwise block access by OBiTALK to your device, it won't be able to see it to add it to the portal.
This is a long shot, since I haven't used a managed service provider, but if you previously gave control of your device to Vestalink as a managed service provider, you won't be able to configure it until they release it (delete it from their provisioning system). This same behavior can be seen if the device was previously assigned to some other OBiTALK account, and that account still "owns" the device on it's portal dashboard: it needs to be deleted from any other account before it can be added.
*note: don't attempt to use Google Chrome Browser to locally configure your OBi at this time. A recent software update to Chrome is preventing the OBi's embedded web server from displaying frames of settings. Use Firefox, MSIE or Safari instead.
drgeoff:
Quote from: vanhelsing on August 01, 2015, 04:49:29 pm
.... and I have my regular phone service but that will show as a softphone on the OBiTalk dashboard.
Possibly not relevant to your failure to get your OBi100 back on the Dashboard but I don't understand your linkage of "regular phone service" and "show as a softphone". The softphone number on the Dashboard is the Obitalk number you can allocate to a device running the Obion app. If you are not using that app you can ignore all mention of 'softphone' on the Dashboard.
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