Calls go silent, but don't drop

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SteveInWA:
It's not likely an issue with your hardware, but with your internet service provider.

Why don't you eliminate the OBi entirely, and instead try using Google Hangouts on your computer's web browser?  If the calls still drop, then it's an ISP issue.  If they reliably work, then it's a hardware problem.

kgjulie:
I don't use Google Hangouts in a browser because I am conducting a webinar during these 4-hour conference calls, and the party at the other end can see everything on my screen. I am switching screens repeatedly between my browser, a Remote Desktop connection, MS Word, and MS Excel.

I also don't use Hangouts because (a) I'd still be subject to Google's 3-hour call limit (correct?) and (b) I get text messages via Hangouts, and don't want those popping up on the screen while I'm conducting the webinar. P.S. - I learned the hard way by forgetting to silence my Hangout notifications once, and one of the kids texted me about the dog having an accident. Everyone saw it, and I was mortified. True story. :-)

If the issue is with my ISP, is there a way I could troubleshoot or fix it? I've been doing these webinars for months using PhonePower, but just recently began having issues.

Thanks.

SteveInWA:
I meant:  make some test calls via Hangouts, not for your job.

kgjulie:
Ohhhhhh, I get it now. I'll give that a try. That should help narrow it down. Thanks.

kgjulie:
That gave me another idea -- if I use the Hangouts dialer on my smartphone, am I still subject to the 3-hour call limit? Because I could try that for my next conference call, if it lets me connect for longer than 3-hours.

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