Obi 200 spontaneous random disconnects
Marty.ba.calif.usa:
I've had an Obi 200 for a few years, which has been working very well until somewhat recently. It's possibly related to the firmware update I did a bit over a year ago, but because i don't use it that much, I'm not really sure. But I just updated to a newer firmware today, and will see if it helps.
I have Anveo for incoming calls, and voip.ms for outgoing, and both services experience a problem with random disconnects in the middle of a call after a few minutes (maybe 2 - 10 minutes, or so). The log files look totally normal at the time of disconnect. I've monitored the log while constantly refreshing during test calls.
I asked about it on the dslreports.com forum, and nobody could really help, and suggested contacting one of the providers to possibly help, which I have not done so far.
I've configured everything manually, and considered that perhaps during my learning curve (which I'm still on), things might not be optimal. Since my needs are not very complex, I thought perhaps it would help if I were to reset the Obi, and use Obitalk to configure the services so I'd at least have some standard setup before going further, if necessary.
My question now is how to best do this. I see there is a "Reset Configuration" option in System Management, Device Update.. Does that reset it to initial default? Is this a good idea?
I don't think I mind using Obitalk, since I'm not really a power user for this device anyway - we mainly use our cell phones, and have unlimited calling, but I don't like to give that number out to businesses. Plus, Anveo has such a good incoming call flow setup.
SteveInWA:
Yes, there is a "Reset configuration" option on the device's local web page, under System Management --> Device Update.
You can also use a paper clip to depress the recessed reset switch on the bottom of the unit --look for the raised circular bump with the hole in it.
Log into the OBiTALK portal and if present, delete your device off of your account, then add it back, using the **5 procedure (click "Add device").
Both Anveo and voip.ms can be configured using the pre-defined (wizard-based) settings on the portal. Note that there are two different places to configure Anveo. One is for the Anveo / Obi plan (the large Anveo logo), and the other is accessible when you click the Anveo selection in the list of other SIP providers, along with voip.ms
Marty.ba.calif.usa:
Quote from: SteveInWA on August 19, 2015, 06:36:54 pm
Yes, there is a "Reset configuration" option on the device's local web page, under System Management --> Device Update.
You can also use a paper clip to depress the recessed reset switch on the bottom of the unit --look for the raised circular bump with the hole in it.
Log into the OBiTALK portal and if present, delete your device off of your account, then add it back, using the **5 procedure (click "Add device").
Both Anveo and voip.ms can be configured using the pre-defined (wizard-based) settings on the portal. Note that there are two different places to configure Anveo. One is for the Anveo / Obi plan (the large Anveo logo), and the other is accessible when you click the Anveo selection in the list of other SIP providers, along with voip.ms
Thanks a lot. I have a pretty good idea about how to set it up, as I originally did it that way with no problems, but I didn't think about deleting my device and then adding it back - it might have occurred to me along the way, but your advice is appreciated.
I didn't really know a bout the **5 procedure, so I'll check that out further. I don't think I did that originally, but it's been a while, so maybe I did.
BTW, I checked it out after updating the firmware, and it disconnected after 3 1/2 minutes, so I guess it's not that simple. I suppose it could be a bad device. If push comes to shove, I guess I can try another from Amazon, and return it if it doesn't fix the problem.
SteveInWA:
Quote
BTW, I checked it out after updating the firmware, and it disconnected after 3 1/2 minutes, so I guess it's not that simple. I suppose it could be a bad device. If push comes to shove, I guess I can try another from Amazon, and return it if it doesn't fix the problem.
I doubt that firmware is causing the problem, assuming that you are using the current version. It could be your home network and internet service provider dropping the connection. It's also possible that the AC adapter is going bad. But, one step at a time...if it still behaves the same way after re-adding it via the portal, then you've eliminated any configuration issues.
Marty.ba.calif.usa:
Quote from: SteveInWA on August 19, 2015, 06:59:37 pm
I doubt that firmware is causing the problem, assuming that you are using the current version. It could be your home network and internet service provider dropping the connection. It's also possible that the AC adapter is going bad. But, one step at a time...if it still behaves the same way after re-adding it via the portal, then you've eliminated any configuration issues.
Makes sense.
So I reset to factory defaults, removed from Obitalk, and deleted the providers, then set it up again using Obitalk. I did some test calls, and it still disconnects, once after 10 1/2 minutes, once after 4 1/2 minutes, and one after 30 seconds.
I'm connected via cable to my router, and I use the internet for TV and radio streaming a lot, normally with no problems. The internet goes out now and then, but that's usually pretty drastic, and infrequent. I don't get glitches for music or TV, and I have QOS set for priority to the Obi. Not much else going on during the test anyway, though.
I think I'll swap the ethernet cable next, and perhaps check the voltage to the Obi with a meter to see if it's solid - or see if I have another power supply that will work. Eventually, I'm afraid I'll need to try a new Obi.
One thing though... when I test, should I have some minimum level of sound going through the line? Does the Obi have any detection for silence that might disconnect the line?
Thanks for your help so far.
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