Obi 200 spontaneous random disconnects
SteveInWA:
RE: phone causing the problem - well, that's amusing. Perhaps it's something as simple as the phone's rechargeable battery going bad, causing momentary voltage drops? If it's a Panasonic DECT 6.0 model, it probably has two AAA NiMH batteries that can easily be replaced to test that theory. If it's older (5.8GHz or, gawd forbid, 2.4GHz), it's time to get a new phone. DECT is far less prone to interference from other wireless signals, since nothing else uses its band.
There have also been reports of people placing the cordless base station right on top of, or right next to the OBi, and somehow causing problems from the radiated RFI. So, if that's your situation, try moving the base station away. Otherwise, yah, perhaps the phone is dying.
RE: the "Remove" and "Record" buttons, they only appear when you are on a call. See P. 59 of the Admin guide.
http://www.obihai.com/docs/OBiDeviceAdminGuide.pdf
RE: MOS: yes, it does appear during a call, but I have no idea how it's being calculated. I suppose it's useful to view during a call, if you experience poor call quality. The nice thing about the Visualware test, is that it eliminates your local hardware from the loop, so it gives you a measurement of how your internet service and the path to the far end are or are not impacting call quality.
Marty.ba.calif.usa:
Quote from: SteveInWA on August 31, 2015, 06:30:03 pm
RE: phone causing the problem - well, that's amusing. Perhaps it's something as simple as the phone's rechargeable battery going bad, causing momentary voltage drops? If it's a Panasonic DECT 6.0 model, it probably has two AAA NiMH batteries that can easily be replaced to test that theory. If it's older (5.8GHz or, gawd forbid, 2.4GHz), it's time to get a new phone. DECT is far less prone to interference from other wireless signals, since nothing else uses its band.
The one I have is DECT 6, and uses AAA batteries. I use NIMH batteries a lot, so I have extra known good ones. In fact, I never used the original Panasonic ones, and used higher capacity instead. But my system also has a dialpad on the base station, so I had tested using that. I don't think the handset batteries would affect it in any way if they were bad, although they still have a long talk time.
However, I was checking out the power supply, and disconnected it from the jack, then reconnected. Now, I'm testing (using a handset even), and the last test went for an hour using Google voice. Now, I'm trying again, but using VOIP.ms, to see if there is any difference. I actually only recently added Google voice, and hadn't tested with it. So, it's possible it may be related to the power supply for the phone. If so, I just wasted a bunch of time checking out new phones.
SteveInWA:
Humph. You're right about the base station ruling out the handset as the cause, but if you haven't already done so, I'd recommend keeping the base station a few feet away from the OBi to reduce the possibility of RFI. Perhaps it's something as lame as the base station's power supply and its connector. In the immortal words of Roseanne Roseanadana, "If it isn't one thing, it's another!" Good luck.
Marty.ba.calif.usa:
Quote from: SteveInWA on September 01, 2015, 02:13:23 pm
Humph. You're right about the base station ruling out the handset as the cause, but if you haven't already done so, I'd recommend keeping the base station a few feet away from the OBi to reduce the possibility of RFI. Perhaps it's something as lame as the base station's power supply and its connector. In the immortal words of Roseanne Roseanadana, "If it isn't one thing, it's another!" Good luck.
Sorry for by bad quoting in my previous post - I was in a rush and didn't take time to check it. Fixed now.
The Obi is not near the phone. I think you're right about the power supply connector - it has been working well for several tests since messing with it. And I also noticed that the extensions have the same power supply, so I can switch if I find that it's intermittently bad, and as long as the station works well enough to charge the battery, it'll be fine.
I feel pretty good about the way it turned out, although I do feel a bit lacking in not thinking about the phone earlier. I was fooled by the complete lack of symptons like noise, etc.
Thanks for your help in this. I gained a lot of knowledge just from this ordeal.
SteveInWA:
Yah, it was an "adventure", but a good learning experience, as you said. Thanks a lot for circling back with the (presumed) solution, as it helps others to remember it's not always rocket science.
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