Hello,
Ive used an obi110 for a couple of years, but my issue is: I am a sole proprietor/ only tech at a small I.T. shop that focuses on a specific area of I.T. I also do other I.T. work..
I mention that because, I want to throat punch people who call me at 8 pm or 6 am because they cant open a pdf or some other non-emergency issue.
I was looking into snom and other services, but did some research and thought that the obi202 could be a cost efficient solution.
What I'd like to do is schedule Auto Attendant to go to day mode at 8am, and night mode at 5:01p M-F and all day saturday.
During day mode, (if possible) Id like to have a voice greeting that tells people to "Press 1 if you are a monthly maintenance customer. Press 2 if you are a security camera customer. Press 3 if .. blah blah blah". Then after the user presses 1, Id like to say "Normal business hours are 8 am to 5 pm, if you are calling during normal hours and THIS IS AN EMERGENCY i.e. server wont turn on/ boot, etc then press 1. If this is not an emergency press 2 to leave a message blah blah blah.".
Then after hours, Id like to have a separate greeting that says "Your effed, emergency rates are 2 trillion dollars, but if you want to pay, press one to be sent to our After hours emergency line. If you want to wait, and you should, because I hate you, press 2." I will have a 2nd google voice number which would ring after hours I guess.. idk yet.. still trying to figure it out.
Thats kindof what I want to do, and if Obi/ google voice cant do this, no worries, Ill just start some snom stuff..
So, does anyone have any guidance/ help for me? Before I purchased the 202, I found some guides and it seemed like it wasnt going to be too difficult. but now I know that its not. For example, on the guide I found it said to go through the ObiPLUS wizard, but I cant find that anywhere.
I know alot of my problem is that I just dont understand phone systems that well, as well as asking alot for a sub $100 device w/ 0 monthly fees. Id be happy to pay if I knew I could get support / help getting this setup.