OBI is asking for 1 to Continue
mamin:
Hi,
I just got my new OBI device and setup and it is working correctly for most part but when I call from unknown outside line, it is asking to press 1 to continue. I am not sure why ?. I do not what to have this option since anyone can call and I do not want all callers to go through this pain of pressing 1.
Can someone please tell me what could be wrong ?
Thanks in Advance
QBZappy:
mamin,
Welcome,
I assume you are calling with GV. I think you need to go here on your OBi web page, and put a check mark in the box where you setup the GV acct.
Voice Services>SP1/2 Service>X_SkipCallScreening = check mark in the box on the left.
The OBi will dial the "1" automatically for calls.
RonR:
mamin,
If only callers with blocked or no CallerID are hearing:
Welcome to OBi attendant, main menu, press 1 to continue this call, press 2 to make a new call, ...
that trunk's InboundCallRoute is configured with a ':aa' rule of some sort.
If this is your problem and you need help figuring it out, please post the entire InboundCallRoute value.
mamin:
Quote from: QBZappy on June 14, 2011, 09:20:45 am
mamin,
Welcome,
I assume you are calling with GV. I think you need to go here on your OBi web page, and put a check mark in the box where you setup the GV acct.
Voice Services>SP1/2 Service>X_SkipCallScreening = check mark in the box on the left.
The OBi will dial the "1" automatically for calls.
Yes, I am using GV and X_SkipCallScreening is checked on by default still I am being asked to press 1.
OBiSupport:
Please ensure you are using the current firmware on your OBi.
To do this, dial ***6 from the phone attached to your device.
If it is current and you continue to experience this issue, our support team can help you.
Thanks!
support@obihai.com
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