Google Voice with Google Apps
SteveInWA:
Like Bill said, if the account is properly configured, then it will work. Since you are the domain administrator, you're the only person that would know how your Apps control panel is set. See the linked help article for more details. Essentially, you must have the old Google Talk/Chat system enabled for all users, not just Hangouts.
Why not do a quick test with the failing account, just to remove any doubt from your mind on this point...configure that account on your OBi phone, and see if it works properly.
I do think you've got some sort of network issue at that location, but I don't have any advice as to how you will be able to diagnose it, beyond my original suggestion to temporarily remove the WiFi dongle, power-cycle everything to clear out the ARP cache, etc, and try it on Ethernet. If it's consistently failing, you may have a firewall rule blocking the ports to GV, or perhaps that ISP is blocking it (which I believe is now illegal under FCC net neutrality rules).
drgeoff:
Quote from: cwmm on August 25, 2015, 02:53:33 pm
For me the situation is a little less straight forward than Steve lays out; if the unit Obi200 is connected via Ethernet, it never establishes the connection to GV but the unit is reachable for ObiTalk and the local web interface and the setup works fine. If it is connected via WiFi, it will establish the connection to GV ....
Something wrong there then!
1. A wired ethernet connection on an OBi200 should never have worse performance than a Wi-Fi one.
2. Nothing upstream of your router can know if the OBi to router link is wired or wireless. That the connection to GV is never established when using the ethernet connection can only be down to a problem on the LAN side of your router.
cwmm:
Yes, or perhaps the LAN side of the Obi 200. And, I know I am repeating, but the other functions of the Obi 200 seem to work fine when connected on the LAN, just not the GV connection (which in my case is to an apps account).
For me the definitive "this should work" is the most important thing. I got shut down by ObiHai support when my question involved a google apps account - they simply said move it to gmail which doesn't work for me. I'm not sure why they shut me down from support so definitively when I have a google apps account & their own FAQ says that works.
Regardless, knowing it should work gives me renewed determination to figure out why.
drgeoff:
Quote from: cwmm on August 25, 2015, 05:13:29 pm
Yes, or perhaps the LAN side of the Obi 200.
My words "LAN side of your router" were intended to convey "anything, even external to the router on the LAN side of its functionality". I didn't mean that only the router could be the cause.
billsimon:
Quote from: cwmm on August 25, 2015, 05:13:29 pm
For me the definitive "this should work" is the most important thing. I got shut down by ObiHai support when my question involved a google apps account - they simply said move it to gmail which doesn't work for me. I'm not sure why they shut me down from support so definitively when I have a google apps account & their own FAQ says that works.
I usually lurk here quietly but spoke up this time because I was annoyed at support's bad advice. It was a lazy way for them to be done with your ticket.
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