ARRIS SURFboard SB6141

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virtualy:
I would like to get a new cable modem to replace the Comcast rental unit.  However, I don't want to mess up the OBi100/Google Voice setup I currently use.  Has anyone had success or failure with the Arris modems?

Thanks ahead.

--P

BigJim_McD:
Quote from: virtualy on September 06, 2015, 11:44:50 pm

I would like to get a new cable modem to replace the Comcast rental unit.  However, I don't want to mess up the OBi100/Google Voice setup I currently use.  Has anyone had success or failure with the Arris modems?

Thanks ahead.

--P


virtualy,
I've used an ARRIS / Motorola SurfBoard SB6141 DOCSIS 3.0 Cable Modem bought from Amazon.com for 10 months now with a Netgear R7000 AC1900 WiFi Router.  I have two OBi202's, an OBi200, OBi110 and OBi100 and a MagicJack all working without any issues connected by Ethernet cable to Switches connected to the Netgear R7000. The ARRIS SB6141 has worked great for me and I haven't had any issues with the OBi devices.

I have had a few Comcast service outages, most around 1:00 AM in the morning wich I suspect to be from Comcast maintenance activity.

FYI:  When I setup the ARRIS SB6141 with the Netgear Router,
I "disabled" "SIP ALG" on the Netgear R7000.

When I first setup the ARRIS SB6141 with Comcast, I was on the phone for rather a long time before the Modem started trying to come online. It took the SB6141 over two hours before it was stable and fully functional.  The SB6141 has been rock solid ever since.

A caution on Comcast Billing.  I did call Comcast  two or three times before the SB6141 became stable.  I returned the leased Cable Modem/WiFi Router a couple of days later and requested an adjustment on my bill.  At some point, Comcast added TV Service and a Cable TV Box to my account.  It took three months and numerous additional calls before my original special offer for Internet service (without Cable TV) was restored.  During those three months, my bill was all over the place, changing each month (after each call) until I finally got someone that could "correctly" correct the billing after demanding to talk to their supervisor.  The service and billing has been good and correct every since.

Lavarock7:
I just bought the Arris 6141 (refurbished) on Walmart.com (cheaper than Amazon).

I also just posted on another thread the issue I had. My cable company increased speed and thus the switch from the 6121 to the 6141.

I had the Obi202 directly between the modem and my other router and never got above 24 mbs. Pulling the Obi out and having the modem feed my router and hanging the Obi off a router port gave me my 96 mbs. Thus I no longer need to play with some of the port forwarding I had to do twice to get ports open and no longer have to worry about having the Obi right next to the modem to do QOS.

MurrayB:
I am currently using an Arris SBG6580 that I purchased and put into service about 18 months ago to replace the rented Comcast gateway. I have the Obi202 plugged directly into it as were the forerunner Obi110s. I do not use the router function of the Obi202. The operation has been flawless other than the expected occasional cable outage. I have the Obi202 and the modem on separate UPS systems.

Good Luck!

SteveInWA:
The brand and model of cable modem in use has no effect at all on OBi devices.  Like other devices on your local network, they have no idea where or how the internet is getting to them.  The only (unrelated to OBi) issue is whether or not the modem is on your cable provider's approved list, which includes the ARRIS products.

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