DISA, Call Relay, Remote Access
eightminobi:
I tried to search (unsuccessfully) for an answer but I'm new to OBi and PBXs so I may not know the proper keywords for what I'm trying to do.
My setup:
Vitelity provider with 2 lines
OBi 202 with lines for each Vitelity DID
Google Voice (1 account)
Everything works fine. However, I use a BlackBerry OS 6 (it's an older Curve model) [shielding head from tomato throwers] on Boost Mobile and don't have a way to access my Vitelity accounts using a BlackBerry softphone. I understand I have more options if I shift over to an Android or iPhone--but I'm not ready to do that quite yet.
What I would like to do is configure my OBi in such a way that I can call it using Line 1 and then make an outbound call using Line 2. In essence, I want to be able to make calls while away from my home that broadcast the Caller ID for Line 2.
I know there is a spoof card, but I don't want to use that service. I also realize that if I do have a softphone operating on my BlackBerry, then I should be able to just make outbound calls using the softphone.
But is there a way for me to use OBi, Vitelity, and/or Google Voice so make calls that actually originate from my home equipment? I read that this is a DISA feature (Vitelity called it a "relay" feature, but they did not know much about the features of OBi)...
Thank you!
azrobert:
The OBi202 has a feature called the Auto Attendant. You would call one of the service providers defined on the OBi202. You will setup the OBi202 to route the call to the Auto attendant then the AA can place an outbound call using any of the service providers.
Voice Services -> SPx Service
Add following to the beginning of the X_InboundCallRoute:
{(1?8005551212):aa},
If your X_InboundCallRoute is currently ph use: {(1?8005551212):aa},{ph}
Change 8005551212 to the callerid of your Blackberry
Change SPx to the SP number of the service you want to call.
Voice Services -> Auto Attendant -> Primary Line: SP2 Service
Use OBi Expert to make the above changes
Call OBi202 with your Blackberry
You will be routed to the AA
Enter "2" for Make a New Call
Then enter a number followed by a #
The call will be routed to the primary line (SP2)
If you want to route the call to SP1 enter the number like this:
**118005551212
Edit:
You can test this function from the phone attached to the OBi202 without making any configuration changes. Dial **0 and you will be routed to the Auto Attendant.
eightminobi:
Thank you! You are nothing short of a genius! I never would have thought the Auto Attendant could do that.
I will experiment with my OBi and try to get that feature working as you described. I might need to do that this weekend, but I'll give feedback either way. I think this is a fantastic feature, and if I can get it to work I will be ecstatic!
Thanks again,
Steve
eightminobi:
Honestly, azrobert, you totally nailed this one. :)
You know how you occasionally, in life, want to do something that should be easy but that no one can figure out or that no one offers? Well, I was starting to think that I'd NEVER be able to make calls to my valued clients so that my home-office business phone number shows up on their caller ID when I need to call them from the road, from a hotel, etc., because every time I asked anyone about it (even those who know something about phones) I got blank stares or bewildered looks.
But now that I can broadcast my business number when making calls from my cell phone through my OBi, I have to say it is one of the most THRILLING technical achievements I've experienced in the past decade!!!
Thank you SO MUCH for your excellent instructions, for taking the time to digest my question and understand what I was asking, and, most of all, for knowing the answer and taking the time to post it.
I am truly grateful.
Sincerely,
Steve
drgeoff:
I'm not wanting to devalue azrobert's contribution, nor to inflate the egos of the Obihai engineers who had the vision and expertise to bring the device into existence, but don't you think they deserve some credit too? :)
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