Issue with porting ATT landline number to GV
SteveInWA:
Thanks, Taoman. I should have added that information. As long as the AT&T number is currently active (the customer is paying for service), then LNP rules require AT&T to allow it to be ported out. However...
In this case, re-reading the original post, the description of he issue is too vague to understand the actual root cause.
The OP describes trying to port from an AT&T landline to a T-Mobile account, so no GV yet. What, exactly, in detail, did AT&T say (why did they supposedly claim it couldn't be ported). For all we know, this is a disconnected number or the OP didn't pay their bills, in which case, it's not portable.
The OP didn't describe any steps actually taken to port it into T-Mobile, so we have no idea what's even been attempted.
CFTang: does this AT&T landline number currently work (do you have working, paid service on the line)? If so, it should be portable. You'll need to work with T-Mobile to port it in. It is the responsibility of the gaining carrier (T-Mobile) to request that AT&T port in the number. All you need to do is to give T-Mobile permission to act on your behalf as your agent, and, if necessary, to tell AT&T to remove their carrier lock or freeze if one is present.
None of this is dependent yet on Google Voice, although Taoman's test will tell you if it's worth fighting over it.
cftang:
Hi Steve:
Thanks for the further information.
Yes, this AT&T landline number currently works and we pay the service on-time every month. We are on the ATT U-verse program. I think that ATT does not like to see us leaving.
I will give T-mobile permission to act on my behalf as you suggested.
SteveInWA:
Ha ha, you may be right about them not wanting you to leave -- "triple play" bundles are one of the main tricks that cable providers use to try to retain your business ("but sir, if you cancel your telephone service, we'll raise your internet service price").
You can try escalating to a supervisor, and remind them that the FCC regulations require them to release your number for porting, and that you would hate to have to file a complaint with the FCC.
Before going through that headache, be sure to use the portability test that Taoman linked, to see if GV would be able to port in the number, or else it's a waste of effort to deal with AT&T. Also, keep in mind: the US number porting system will reject a number port request (from any carrier to any carrier) if there is already a different port-out request in process for that number. So, don't try to port into GV until and unless you have successfully completed the prior port out of AT&T u-verse.
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