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Author Topic: Frustration with OBITALK - Not able to setup Google Voice on SP1 slot (OBI110)  (Read 3044 times)
admwtpgj
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Posts: 5


« on: September 23, 2015, 01:13:13 pm »

Hi,
My OBI110 was working with Google Voice without major problems for several years. But last week incoming calls started not ringing my phone attached to it. My GVoice forwarded call phones would ring. Outgoing calls were fine as well.

I checked my GMail and GVoice configuration and it seems to be fine.

I've read several forum posts about similar issues and decided to delete GVoice from SP1 slot and re-register it again.

Now, the problem is, whatever I try and click on OBITALK configuration page, Google Voice configuration does no start ! Nothing happens, I am just returned to the initial OBITALK page. I tried both in Firefox and IE.

Basically, Google Voice service on my OBI device is non operational now (it's gone!) and this is a big problem for me at this moment.

Any help to return (re-register) Google Voice on my OBI110 would be appreciated.

Thanks,
Mike B

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drgeoff
Hero Member & Beta Tester
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Posts: 3852


« Reply #1 on: September 23, 2015, 01:44:02 pm »

What firmware version is your OBi110?
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admwtpgj
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Posts: 5


« Reply #2 on: September 23, 2015, 01:51:21 pm »

Software Version   1.3.0 (Build: 2711)
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drgeoff
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Posts: 3852


« Reply #3 on: September 23, 2015, 03:22:51 pm »

Software Version   1.3.0 (Build: 2711)
That firmware is too old to work with the new authentication method that GV now uses.
http://www.obitalk.com/forum/index.php?topic=8984.msg15854#msg15854
Aren't you seeing prompts to upgrade the firmware?  And telling you to pony up $10?

Upgrade the firmware manually and the follow SteveInWA's instructions to configure GV.

http://www.obitalk.com/forum/index.php?topic=10065.0
http://www.obitalk.com/forum/index.php?topic=9.msg13#msg13
http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460
« Last Edit: September 23, 2015, 03:30:23 pm by drgeoff » Logged
admwtpgj
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Posts: 5


« Reply #4 on: September 23, 2015, 05:30:31 pm »

Thanks for the hint and links, I will upgrade the firmware manually.
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admwtpgj
Newbie
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Posts: 5


« Reply #5 on: September 23, 2015, 06:09:58 pm »

I upgraded the firmware and re-registered GV on SP1, Google Voice status on SP1 is Connected now.

However, I am still not receiving incoming calls on my phone. Again, outgoing calls are working.
I verified, Google Chat is checked on my Google Voice config page.

I noticed that Obihai's Google Voice Tutorial - Step 6
http://www.obihai.com/tutorial/ngvtutorial6
shows a line: "Incoming Calls Will Ring On" _ Phone 1  _ Phone 2

There is no such line on my SP1 Google Voice Configuration page in OBITALK (there is only line for the outgoing calls).
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lrosenman
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Posts: 212



« Reply #6 on: September 23, 2015, 06:32:41 pm »

Is google chat checked on your forwarding phones page?
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drgeoff
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Posts: 3852


« Reply #7 on: September 24, 2015, 01:40:39 am »

I upgraded the firmware and re-registered GV on SP1, Google Voice status on SP1 is Connected now.

However, I am still not receiving incoming calls on my phone. Again, outgoing calls are working.
I verified, Google Chat is checked on my Google Voice config page.

I noticed that Obihai's Google Voice Tutorial - Step 6
http://www.obihai.com/tutorial/ngvtutorial6
shows a line: "Incoming Calls Will Ring On" _ Phone 1  _ Phone 2

There is no such line on my SP1 Google Voice Configuration page in OBITALK (there is only line for the outgoing calls).
That line is only applicable to OBi202s. They have two phone jacks.  You have an OBi110 which has only one phone jack.

Did you follow SteveInWA's instructions to the letter?
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admwtpgj
Newbie
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Posts: 5


« Reply #8 on: September 24, 2015, 04:56:18 pm »

Yes, Google Chat is checked.
Yes, I followed all the steps during re-registration. BTW, what I meant to say is the line "Incoming Calls Will Ring On" is not there at all. It could just be that Obihai did not update their documentation yet, but that was confusing.

But, here is the twist. I powered off OBI110 and went to watch a movie. Once I returned and powered it on again - it started working as expected !?

Thank you all.
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drgeoff
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Posts: 3852


« Reply #9 on: September 24, 2015, 05:11:02 pm »

BTW, what I meant to say is the line "Incoming Calls Will Ring On" is not there at all. It could just be that Obihai did not update their documentation yet, but that was confusing.
The screenshot is for an OBi202.  As there is no choice of phone for an OBi110 that line does not appear.
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