OBi200 randomly reboot problem (reason 91)
glasgow:
My OBi200 reboot by itself randomly and there's no reason code displayed on the status page. But when I export the settings and open the file I can see "(91)" in there. I searched this forum and found somebody else mentioned this too but I couldn't find a solution.
I contacted OBihai support, they told me that "Such reboot 91 indicates there are some incorrect combinations of parameters that cause the OBi to reboot." and asked me to do a factory reset, delete the device from the portal, then add it and re-configure it again. I followed their instructions. However, this seems didn't work and I still see random reboots.
Part of the device info:
Code:
ModelName OBi200
HardwareVersion 1.4
SoftwareVersion 3.0.1.4738
CertificatesStatus Installed
CustomizationStatus Generic
I have voip.ms on SP1 and Google Voice on SP2. The ATAs, modem, router, etc are all plugged in a UPS, and I know exactly when a network connection was reset. I also have a Linksys PAP2T and it never reboot by itself.
What's the possible cause of this mysterious reboot problem? Hardware or firmware related? I would highly appreciate if anybody can point me to the right direction. Thanks a lot!
SteveInWA:
It may be difficult to pin this down to hardware or firmware issues.
I'd suggest trying this, in this exact order:
Delete the device from the OBiTALK portal. Confirm that it is truly gone.Go here and download firmware version 4822: http://fw.obihai.com/OBi202-3-0-1-4822.fwPress ***1 on the telephone attached to the OBi to find out the OBi's IP address.Log into the OBi's local web interface from your computer's web browser, and go to the System Management-->Device update page.Choose the firmware file you downloaded, select it and update the OBi.Find the factory reset hole on the device, and, while it is powered on, depress it with a paper clip for about 10 seconds, until the device resets.Add the device back to the OBiTALK portal using the **5 procedure.Configure just one of your two service providers (take your pick) via the OBiTALK portal. Do not make any custom configuration changes, beyond the plain vanilla OBiTALK portal setup for that SP.Use it for a while to see if/when it fails.If it fails, the unit (or its power adapter) is likely defective.If it works, then configure the other SP. Don't make any custom configuration changes, and use it for a while to see if it fails.Report your findings here
restamp:
This sounds exactly like the problem I have been experiencing with a 202 (firmware 4581). I described the problem in this thread, which may be the post you refer to: http://www.obitalk.com/forum/index.php?topic=10334
Since posting, I have made some additional observations. I do not have a solution, but I do have a workaround that appears to work for me. In my case, the random reboots start to occur after I change a parameter using the built-in webserver. Doing so requires reboot for the change to take effect, after which the reason code on the Status page shows (4) - "Reboot after Parameter Change or Firmware has changed and invoked via device web page" [ OBi Device Admin Guide, p56 ]. However, after subsequent random reboots, no reason code is shown. The random reboots continue to occur every one to several days from this point on, although I've never had one occur while I was actually using the device. However, if I manually command another reboot from the webserver, the device then becomes stable, with the reboot reason code of (9) - "Reboot from Webpage - No change in parameter values or firmware". The last time I did this the device went 27 days without a reboot, until I made another parameter change, after which the random reboots started again until I did another forced (9) reboot.
Note that I am using a non-recommended method of programming the device: I've disabled all Obi updates and make all changes from the built-in webserver. I don't know if this has anything to do with stimulating the problem or not.
I would suggest you try requesting a manual reboot by clicking on the "Reboot" button in the upper-left corner of the web page and see if that affects the random reboots. If it does, I suspect OBi has a bug in their 200/202 firmware.
SteveInWA:
Quote from: restamp on September 29, 2015, 08:56:56 pm
This sounds exactly like the problem I have been experiencing with a 202 (firmware 4581). I described the problem in this thread, which may be the post you refer to: http://www.obitalk.com/forum/index.php?topic=10334
Since posting, I have made some additional observations. I do not have a solution, but I do have a workaround that appears to work for me. In my case, the random reboots start to occur after I change a parameter using the built-in webserver. Doing so requires reboot for the change to take effect, after which the reason code on the Status page shows (4) - "Reboot after Parameter Change or Firmware has changed and invoked via device web page" [ OBi Device Admin Guide, p56 ]. However, after subsequent random reboots, no reason code is shown. The random reboots continue to occur every one to several days from this point on, although I've never had one occur while I was actually using the device. However, if I manually command another reboot from the webserver, the device then becomes stable, with the reboot reason code of (9) - "Reboot from Webpage - No change in parameter values or firmware". The last time I did this the device went 27 days without a reboot, until I made another parameter change, after which the random reboots started again until I did another forced (9) reboot.
Note that I am using a non-recommended method of programming the device: I've disabled all Obi updates and make all changes from the built-in webserver. I don't know if this has anything to do with stimulating the problem or not.
I would suggest you try requesting a manual reboot by clicking on the "Reboot" button in the upper-left corner of the web page and see if that affects the random reboots. If it does, I suspect OBi has a bug in their 200/202 firmware.
Your device is downlevel. Upgrade the firmware.
glasgow:
Thank you for your replies, SteveInWA and restamp! I will try your suggestions soon later.
SteveInWA: I noticed the firmware you posted is for OBi202, is it also compatible with OBi200?
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