Accessing the call log remotely
ianobi:
OK. I think that's fixed, so you will only ever see the GV phone number as effectively it's your GV service that's calling your US cell phone. GV does not allow "CallerID spoofing", that is passing on the callers original CallerID.
At this point we have yet to prove that the European OBi is actually receiving any CallerID on the PSTN line. Anyhow, as I said before, even without the CallerID, if the call is forking to the US OBi and the US cell phone, then the calls should show in the US Call History with a blank Peer Number.
Milos:
New twist. I just found that even though the European OBI remote setup shows proper information on ObiTalk, it seems that the actual OBI unit is not updated. Specifically, I changed forwarding so that now OBI should only forward calls to US OBI, the European OBI still forwards calls to my US cell phone. Is there a method to reboot the European OBI remotely (from US) through ObiTalk?
Thanks,
ianobi:
If you are making the changes remotely using the OBiTALK portal, then when you press "submit" the remote OBi should reboot. The method is as follows:
Make changes via the OBi Expert Configuration pages. From your OBi Dashboard, click on your OBi number and follow the prompts to get there. To change a value uncheck both boxes to the right of the value and leave them unchecked. After changing the values on one page, press submit at the bottom of the page and wait a few minutes for the OBi to reboot. Then move on to another page if required.
It can take a few minutes for the reboot to take place.
drgeoff:
Quote from: Milos on December 05, 2015, 10:34:34 am
Is there a method to reboot the European OBI remotely (from US) through ObiTalk?
An Obi should reboot automatically when you make a change on the portal. Are you sure you clicked 'Submit'?
Milos:
Yes, I am sure. I clicked submit, I logged out, I logged in again, and the setup properly shows
Physical Interfaces -> LINE Port -> InboundCallRoute : {PP(ob200xxxxxx)}
as intended. But the unit still forwards the LINE calls to my US cell phone.
Also, I have another problem - I set SP1 -> X_InboundCallRoute: aa but Auto Attendant never picks up; instead, my cell phone always rings. It seems that whatever I do the LINE calls get forwarded to my US cell phone.
It seems to me that either hardware or firmware on the European OBI is probably at fault because it looks like nothing changed since a neighbor turned that OBI off an on few weeks ago. Fortunately I will be travelling there in a week, so I will try to play with it when I get there and see if I can fix it somehow.
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