Number porting to GV - my experience
truelies:
My landline service is called entouch in Texas. I checked on Tmobile link the number is portable to Tmobile. Can Entouch refuse to port it after I call in? I think maybe they want to keep me. Also google voice is free until the end of this year, for 2013 will they charge us money on OBI device?
So the procedure is:
1. buy an obi 110
2. port number to tmobile then gv
3. install obi 110 and make sure it works
4. cancel the landline
Is that correct?
CoalMinerRetired:
Quote from: truelies on August 14, 2012, 03:50:00 pm
My landline service is called entouch in Texas. I checked on Tmobile link the number is portable to Tmobile. Can Entouch refuse to port it after I call in? I think maybe they want to keep me. Also google voice is free until the end of this year, for 2013 will they charge us money on OBI device?
So the procedure is:
1. buy an obi 110
2. port number to tmobile then gv
3. install obi 110 and make sure it works
4. cancel the landline
Is that correct?
Is that correct?
Not exactly. When you do "2." to tmobile, it automatically does "4." You will not have both the ported number to TMob and a landline number. Well, you will have both for about 24 or 48 hours, but that is temporary until your landline provider catches up with the automatic cancellation request from the port.
pc44:
Quote from: CoalMinerRetired on August 14, 2012, 05:33:42 pm
Is that correct?
Not exactly. When you do "2." to tmobile, it automatically does "4." You will not have both the ported number to TMob and a landline number. Well, you will have both for about 24 or 48 hours, but that is temporary until your landline provider catches up with the automatic cancellation request from the port.
Correct, but it can't hurt to contact your landline provider and make sure that they have completely cancelled your account billing at stage 4 of the above list. Call me distrusting, but I could easily see 'certain' landline providers continuing to bill for some service or another -- even after the number has been ported away.
pc44
CoalMinerRetired:
Quote from: pc44 on August 16, 2012, 05:41:59 am
Quote from: CoalMinerRetired on August 14, 2012, 05:33:42 pm
Is that correct?
Not exactly. When you do "2." to tmobile, it automatically does "4." You will not have both the ported number to TMob and a landline number. Well, you will have both for about 24 or 48 hours, but that is temporary until your landline provider catches up with the automatic cancellation request from the port.
Correct, but it can't hurt to contact your landline provider and make sure that they have completely cancelled your account billing at stage 4 of the above list. Call me distrusting, but I could easily see 'certain' landline providers continuing to bill for some service or another -- even after the number has been ported away.
pc44
I'll begrudgingly agree here. I've successfully ported two landlines to Tmob then to GV. Both worked without any problems. However I was suspicious about the 'is everything really cancelled' part.
In both my cases it was, and the confirmation I used was to login to the online 'account access' for each cancelled line.
A few days after the cancellation the online account showed nothing different, a few more days it showed a credit (a few $$ the phone company owed me), another few days it couldn't find the current bill (I took this to mean the account was slowly disappearing from their computer systems). And again after a few more days I got an email (had previously signed up to 'get an email notification when a new bill is available') saying new bill is available with -$12.xx due. Which was confusing, the minus didn't register as a credit at first. Nor was it clear in the online bill. So I waited a few more days and a paper bill showed up, still showed -$12.xx as amount due, it did show 'do not pay', and had in small print "final bill". Then a week or so later got a paper check for $12.xx from the phone company, which was even more mysterious on the outside, because it showed 'treasury department' as the return address.
On the second line, it was more or less the same, except I owed the ILEC about the same amount as they owed me for the cancellation from the first line, about $14.00. It seems that for my local phone company some categories of monthly charges are billed afterwards (metered usage) and some are billed forward (some govt fees and taxes, and basic service?). For the first cancellation, I did the move to TMob midway into the billing cycle, for the second one I did the move to Tmob one day after the billing cycle closed (timing was purely by accident, TMob took from a Friday night to following Tuesday evening to port).
EDIT: I did the porting/cancellation of the second line about three weeks after doing the first line.
pc44:
CoalMinerRetired,
Ahh... two good experiences there. Glad those went well. Perhaps the problems I described are not that common after all. I just am not very trusting of some of the large landline providers' billing departments. Hopefully, the bad incidents are a rare commodity. Thanks for your feedback... helps me see something other than only the dark side. :)
pc44
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