Number porting to GV - my experience
prflat:
Quote from: jimates on September 14, 2012, 02:01:52 pm
I saw this posted on the google help forum
How to get the billing account PIN for a TMOBILE prepaid account
1. Use your phone to call 611.
2. Say manage my account.
3. Create bill account PIN.
4. Enter 4 digit for your PIN.
5. Verify your PIN
Thanks Jimates, I already had a PIN setup before I tried to port the first time. Since then, among many many many other things I have tried, I had reset and confirmed the pin more than once. Not sure what else to try at this point. Maybe re-charging the T-Mobile account with the min $ amount?
prflat:
QBZappy:
prflat,
They may not allow you to port until you have settled their account in full.
prflat:
Quote from: QBZappy on September 14, 2012, 02:58:53 pm
prflat,
They may not allow you to port until you have settled their account in full.
Yea, I just keep trying again every day, but I'm about to run out of pre-paid minutes. Like I said, I spent hours and hours on the phone with many departments in TM, but mostly talking to their porting department specialists. Everyone (including the billing folks) said that everything was in "perfect order" on my TM account and there is no reason that they could see why this would happening. We even re entered every bit of information on the account, even the unnecessary stuff. No go... they where convinced it was something on GV side. On the GV side I have even cancelled and re-initiated the port several times... still no go... but on the bright side, I LOVE our OBi, great product!!!
Any Ideas?
CoalMinerRetired:
If it really is an issue on the GV side, you'll have better luck posting on the GV forums listed above. Note that GV does not have a customer service phone number where you can talk to a live person, the only way to interact with them in via the forums.
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