Number porting to GV - my experience
prflat:
Quote from: CoalMinerRetired on September 14, 2012, 05:27:44 pm
If it really is an issue on the GV side, you'll have better luck posting on the GV forums listed above. Note that GV does not have a customer service phone number where you can talk to a live person, the only way to interact with them in via the forums.
Yea, I posted it there first... no replies, so I figured maybe someone else here had seen a similar issue/fix.
prflat:
FIXED... WhooHoo!!! :D ;D
The problem, as I suspected, was on the T-Mobile side. But man, they (T-Mobile) where no help at all, very friendly, but absolutely no help. After another 2 weeks of phone calls and trouble shooting, suspecting something was goofed on my T-Mobile account;
I finally just purchased another $0.99 T-Mobile pre-paid activation sim. Activated it using one their pre-assigned phone numbers. (not choosing to port my number at this point) Then called and canceled my other pre-paid account (it confused them too much if it was still active and I was trying to port a number from one pre-paid to another), the one with the phone number I wanted.initiated a T-Mobile to T-Mobile port, and after a few more hickups and more days with support, finally got my old number on the new per-paid card.Once that was settled, I changed my pin (calling 611) and made my GV port request and Voila, worked like a champ!
Like someone said, it's a lot of work being this cheap... err frugal 8)
3 weeks of torture but it is all worth it!!!
OBeABearr:
I'll add my experience. Moving from landline to Google Voice took 9 days from start to finish. The main issue I had was with Google Wallet.
I ported my landline to T-Mobile on the afternoon of Thursday, October 11th. I could dial out on the T-Mobile phone starting the morning of Saturday the 13th, but phone calls in still went to the landline. The service stayed "dual-homed" like this until Tuesday the 16th. T-Mobile support was sympathetic but said that they were waiting on my landline carrier to complete the port.
Tuesday night I created a new Google account to use with my phone, and set up Google Wallet. I then walked through the porting procedure in Google Voice. When I went to pay with Google Wallet, I got the following error:
Uh oh. There was a problem. We couldn't complete your purchase because of a technical issue.
I tried several more times over the next day but had the same problem. Wednesday night I called Google Wallet support. I was told that the account was under review and that I should be able to use the Google Wallet account after 24 hours. However, by Friday night the account was still under review, and the review was not expected to be completed until after the weekend.
What I eventually learned is that because I had previously used the same credit card on a different Google account that the account had been flagged for review. I was told by multiple Google Wallet support staff that the account was under review, not the card; adding a different credit card to the Google Wallet account would not expedite the process. Google Wallet support gave me conflicting information on how long the review should take, varying from a few hours, to 24 hours, to 72 hours, to an unknown length of time.
Fortunately, I had another credit card that I could use, and so Friday night I abandoned the Google account that I had planned to use and created a new Google account. I set up Google Wallet on this account using my second credit card. I was able to pay for the number port to this new account, and within 24 hours (the afternoon of October 20) the port was complete.
tl;dr: Set up your Google Wallet using a credit card that has never been used with another Google Wallet account, or be prepared to wait at least 72 hours for the card to be able to be used with the new account to pay for the port.
Daugpack:
OK, I've looked through 7 pages of this thread to make sure it hasn't already been answered...
I'm hoping to port my "landline" number (which is currently on MagicJack). GV won't take it from them, so I was hoping to port to a cell phone and then to GV.
Has anyone used Verizon Wireless to run the number through? I'm sure I've got some flip phone around here that I can set up with a prepaid plan, and then port to it, then port it to Obi.
Does anyone see any obvious issues I'm overlooking - before I start the process?
Thanks so much. If this works, I'll be THRILLED.
(Not so thrilled with MJ.)
Kathi
Rick:
Quote from: Daugpack on November 10, 2012, 08:46:58 pm
OK, I've looked through 7 pages of this thread to make sure it hasn't already been answered...
I'm hoping to port my "landline" number (which is currently on MagicJack). GV won't take it from them, so I was hoping to port to a cell phone and then to GV.
Has anyone used Verizon Wireless to run the number through? I'm sure I've got some flip phone around here that I can set up with a prepaid plan, and then port to it, then port it to Obi.
Does anyone see any obvious issues I'm overlooking - before I start the process?
Thanks so much. If this works, I'll be THRILLED.
(Not so thrilled with MJ.)
Kathi
Cost. I bought an ATT flip phone, with SIM card, for $5 last year. The 10 minutes of service it came with was sufficient.
T-Mobile SIM cards are often free, or $.99, worse case $4.99. If you know someone with a T-Mobile phone you can go that route.
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