Number porting to GV - my experience
BrianH-MN:
I successfully ported my number from Vonage to Google Voice using a T-Mobile prepaid SIM card in just a few days without any major problems.
Here are the steps that I followed:
Friday 3:00 PM: Started the process online with the information that I found in the prepaid T-Mobile SIM Activation Kit
Tuesday 3:00 PM: Received a text message to say the number porting was complete and the T-Mobile account was all setup.
Tuesday 3:30 PM: I used the Google Voice website to begin the porting process by entering all of the requested information. A few minutes later, I checked the port status on the Google site and it indicated an error with the PIN. I checked my email and found a message with a link to correct the problem and try again.
Before continuing, I followed these steps to create a PIN for my T-Mobile account.
1. Use your phone to call 611.
2. Say manage my account.
3. Create bill account PIN.
4. Enter 4 digit for your PIN.
5. Verify your PIN.
After that was completed, I followed the link in the email and started the number porting process again using my newly created PIN without any issues.
Wednesday 3:20 PM: I received an email to say the number porting was complete and everything is working as expected.
Overall, the process was straightforward and the information that I found in this forum was a great help.
Thanks everyone!
yakov:
I successfully ported my number from AT&T land line to Google Voice using a T-Mobile prepaid SIM card in just a few days without any major problems.
DAY 1 (Wednesday) evening: Started the transfer to T-Mobile at the time of activation of the prepaid T-Mobile SIM card (bypassing the temporary number). I used my existing T-Mobile locked (subsidized, on a non-expired contract) phone, so for the next several days I was swapping between my "main" and this "prepaid" SIM cards.
DAY 3 (Friday) evening: Got a text message on T-Mobile "Your number has been transferred". But T-Mobile handset doesn't ring yet on incoming calls. Google says can't port from my provider. A check at https://www.wirelessamberalerts.org/index.jsp shows the number is NOT a T-Mobile one yet.
DAY 4 (Saturday) morning: T-mobile phone rings on incoming calls. A check at https://www.wirelessamberalerts.org/index.jsp shows the number is recognized as a T-Mobile one. Google says OK to port.
Before continuing, I followed these steps to create a PIN for my T-Mobile account.
1. Use your phone to call 611.
2. Say manage my account.
3. Create bill account PIN.
4. Enter 4 digit for your PIN. (I inputted the same PIN that I created at the SIM activation time).
5. Verify your PIN.
Immediately started porting to a fresh new Google voice account. GV never asked me about my T-Mobile PIN or last 4 SSN.
Immediately received an email "Oops! Issue with your Google Voice Number Porting Request", GV says "Error Code: Password/PIN required or incorrect(Prepaid PIN required)". I enter my T-Mobile PIN and my REAL last 4 SSN (did NOT input the T-Mobile PIN in both fields).
DAY 5 (Sunday) morning: I received an email to say the number porting was complete and everything is working as expected.
Overall, the process was straightforward and the information that I found in this forum was a great help.
Thanks everyone!
CoalMinerRetired:
Nice summary. Your experience is the norm, including the GV error message "Password/PIN required or incorrect blah blah blah" when going from T-Mobile.
Can you elaborate on the point copied below, please? How did you bypass having to initialize a new SIM card with a temporary number? I read in several places, and understood from two landline to T-Mobile ports I did, T-mobile did not allow that very practice.
The process when I ported was initialize with temporary number, then you must call a T-Mob customer service number to begin a port, there was no way to do that online. Maybe it's changed, which will be nice to know for future use.
Quote from: yakov on December 09, 2012, 08:17:15 am
DAY 1 (Wednesday) evening: Started the transfer to T-Mobile at the time of activation of the prepaid T-Mobile SIM card (bypassing the temporary number).
.
.
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frg3:
Quote from: CoalMinerRetired on December 09, 2012, 08:49:22 am
Can you elaborate on the point copied below, please? How did you bypass having to initialize a new SIM card with a temporary number? I read in several places, and understood from two landline to T-Mobile ports I did, T-mobile did not allow that very practice.
I did the same (bypass temporary number). After inputting imei, sim, and activation code on the second page where you fill out your area code, t-mobile pin code etc. it gives you the option to get a new number or transfer (then lists account number attached to number).
My experience this week:
number 1:
1. Sun 12pm, activate online and request port online
2. Tues 10 am, receive text from t-mobile 'transfer complete'
3. Tues 11 am, Called 611 and changed pin, started google port
4. Wed 11 am, google port done, works with obi100
number 2:
1.Wed 11:15 am, activate online and request port online
2. Thurs 12:30 am, receive text from t-mobile 'transfer complete'
3. Thurs 9:30 am, left pin the same (thought since i requested online for transfer, there is no need to change/confirm a new pin) and started google port. Got pin code error and entered pin that i signed up with and now it says 'port in process.'
4. Be done tomorrow at 9:30 am
rdhoss:
After 2 weeks of struggling to get my AT&T UVerse number ported to T-Mobile Pre-Paid, I'm now stuck trying to port to GV.
No matter what, GV returns this message:
Error Code: Your phone number's carrier has rejected your port request. Please contact your carrier to proceed with this port. (Updating user information)
I've contacted T-Mobile multiple times, and they've advised me that the number is ready to be ported.
Anybody else get this error message from GV? Any ideas?
Thanks!
Ron
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