Number porting to GV - my experience
rdhoss:
Hey prflat,
I just want to confirm. After your first attempt to port a T-Mobile prepaid number to Google Voice, you were getting this message:
Your request to port (xxx) xxx-xxxx to Google Voice has encountered an error.
Error Code: Your phone number's carrier has rejected your port request. Please contact your carrier to proceed with this port. (Updating user information)
And, I suspect no matter what you put in the PIN and last 4 SSN fields, it would just keep coming back with that error.
I too am getting this error, and T-Mobile keeps saying everything is good to go to port out, but I just can't get it to work.
So, essentially, you ported your prepaid T-Mobile number to another, new prepaid T-Mobile SIM and then the GV port worked?
I guess this will be my next step.
Thanks,
Ron
billdz:
Hi folks,
I am trying to transfer a home phone that is now on AT&T Uverse to Google Voice. Yesterday (Saturday), I bought the T-Mobile $.99 SIM card, and activated it online, asking that my number be ported from Uverse. Shortly thereafter, I got an email from T-Mobile that my account had been activated and my number would be ported within 24 hours. But today (Sunday), I got a call from T-Mobile (I missed the call but they left me a voice mail) stating that AT&T would not port the number because it was bundled with my Uverse internet, so T-Mobile was cancelling my port order. They said I needed to call AT&T (gave me a number with a 214 area code) and have my number ported from Uverse to a traditional phone line, and then after that was completed I should call back T-Mobile and make a new order for the port. I called the 214 number and got a message to call back during regular business hours.
Anyone else had a similar experience? Can AT&T do this? Any tips on how to handle this? I do not want to lose my Uverse internet service.
Thanks,
b
Bogi:
Just gonna chime in with my relatively smooth experience.
AT&T just increased they're prices so I decided to move my parents over to the Obi. I purchased an Obi110 and Obi202 and two t-mobile sim cards (planning on switching someone else over if my parents Obi work well). I had an old AT&T cell phone lying around so I bought an unlock code and used it to do the initial port of the landline over to T-Mobile.
Day 1 Tue Jan 22 Activated T-Mo Sim card and requested port of landline
Day 3 Thu Jan 24 Port partially completed could place calls out but incoming calls still going to landline
Day 4 Fri Jan 25 Port fully complete, place Google Voice port request @ 9AM (initially Google didn't ask for pin, but then received email saying i needed to supply my pin). I thought I had setup a pin during the initial activation but I didn't so the first pin I gave to Google failed. I called 611 to talk to a customer support rep and the system asked me to setup a pin. I then entered the new pin to Google and it went through.
Day 5 Sat Jan 26 8AM Google voice port completed.
I then spent 4 hours trying to setup the Obi202 to work with google voice. Couldn't get it to work. I kept getting the "backing off" error. I then took out the Obi110 I bought and that worked right away. I plan on trying the Obi202 with another account later this week to see if I can get it to work. But it may be a bug in their recent firmware that just came out on the 24th. Someone else posted that they were also having issues with their Obi202 and Google voice after the update.
billdz:
"I got a call from T-Mobile (I missed the call but they left me a voice mail) stating that AT&T would not port the number because it was bundled with my Uverse internet, so T-Mobile was cancelling my port order."
Just to finish my story, today (monday) I called AT&T and they said the problem was that I had received a discount for my bundled phone and internet (Elite) service, thus $55 for phone and internet. She said I could port but the price for just the internet would be $43 a month. I said I wanted to do the port anyway and she offered to lower my monthly price for one year to $44 for both phone and internet for a year (downgrading my phone service from unlimited free to 250 minutes free). I decided to take that deal instead of porting my phone, because at this time the port would only save me $1 a month and I'd lose 911.
MikeHObi:
Quote from: billdz on January 28, 2013, 08:02:33 am
I decided to take that deal instead of porting my phone, because at this time the port would only save me $1 a month and I'd lose 911.
Well, if you want, you can still use an Obi 110. Just get a GV number and you can either forward your cable line to the GV number or have them both. Use the GV number for outgoing calls and the cable number for 911.
But check your bill. usually taxes and fees add on more for phone service than their base price and you may not have included those in your price comparison.
And you can get E911 with your obi if you get an account with a sip provider, which is available from a few for less than $2 per month.
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