Number porting to GV - my experience
mdo77:
So my goal is to go Time Warner --> T-Mobile Prepaid --> Google Voice.
I signed up through the TMO site and got the number ported to time warner with no problem. Now I go into google voice and ask to port the number and get the following message:
Quote
Porting your mobile number to Google Voice is unavailable
Your mobile number can not be ported at this time.
- We currently don't support porting from your carrier. We apologize and are working on adding support for more carriers.
Meanwhile, I installed Google Voice on the T-Mo prepaid phone and connected it to my GV account with the initial number. What's really weird is that on GV's site it now shows the correct number but says it's a Sprint number, not a TMO...
Rick:
Quote from: mdo77 on February 22, 2013, 12:47:30 pm
So my goal is to go Time Warner --> T-Mobile Prepaid --> Google Voice.
I signed up through the TMO site and got the number ported to time warner with no problem. Now I go into google voice and ask to port the number and get the following message:
Quote
Porting your mobile number to Google Voice is unavailable
Your mobile number can not be ported at this time.
- We currently don't support porting from your carrier. We apologize and are working on adding support for more carriers.
Meanwhile, I installed Google Voice on the T-Mo prepaid phone and connected it to my GV account with the initial number. What's really weird is that on GV's site it now shows the correct number but says it's a Sprint number, not a TMO...
I can't follow this. You want to go from TW to T-Mobile to GV. You signed up on T-Mobile and got WHAT NUMBER ported to Time Warner? Or, do you mean you ported your Time Warner number to T Mobile?
Then, you say you installed GV on your T-Mobile phone (do you mean the app?) and connected it with your GV account with the initial number? What does that mean? Do you mean that you setup the T-Mobile PRE-PORTING number on your GV account?
mdo77:
OK. Sorry for the confusion. I'll clean it up.
Wednesday I started with a Time Warner number. I ported that to a new T-Mobile prepaid account. That port went through about 3:00 this (Friday) morning judging by the timestamp on the text message from TMO.
When I saw the port was completed this morning (around 6:30), I logged into my existing Google Voice account and went to start the second port process. When I put in the ported number (formerly TW now on TMO) it gave the carrier not supported message.
At that point, I thought I'd wait a few more hours before I tried again -- I thought maybe the systems needed to sync up or something and GV thought that the number still belonged to TW and not TMO. I've tried a few times since then and it still gave that same error.
The TMO phone is an old android that I had so I installed google voice on it via wifi and hooked it into the GV account. At that point on the GV screen the number of the TMO phone showed up in the GV Phones section and it shows as a Sprint phone. Which it most definitely is not.
I was curious if anyone had a suggestion of what to do next. Apparently GV thinks this is a Sprint number that it cannot port.
Rick:
Delete the phone from your GV account. Try again. Google needs to see that the carrier has changed and that could take a day or so.
mdo77:
I guess I jumped the gun a little. Apparently the number was only half-ported from Time Warner at that point. Outgoing calls were working fine from the mobile phone but incoming calls were still getting routed to the Time Warner phone.
As of this morning, the cell phone was getting the calls routed to it and I was able to finally start to port the number to Google Voice.
In all, it took about 5 days for the port from Time Warner to T-Mobile prepaid to complete.
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