Number porting to GV - my experience
eaglemaster:
shout out to SteveInWA you are a god sent angel you help everyone with the detailed explanation you provide, so i ended up using my unlocked phone and i had a T-Mobile sim card which i have been in process of porting my vonage number to tmobile started the process yesterday here is my time line i followed this instructions: https://docs.google.com/document/d/1Y6bYwC2VDit9eAnlcLF2ZSZETsDJ3wQumZ4rmaqF_Go/edit#
Your Vonage Phone number
Your Vonage Account ID
Your Vonage pin number
Your Vonage User Name
i gave all the 4 information to tmobile porting department on 04/02/2018 on the 04/03/2018 around 12pm i got a call on my vonage number from tmobile telling me porting had an error and vonage asked for address which they didnt have so i ended up giving them (i hate prepaid customer service of tmobile they based from Philippines and understanding them is a huge problem so i gave the address and guess what few hours later i got a call again stating the same problem they told me they only had the street name on my address lol so i gave them again the address hoping this time all goes well and they did mention it will take atleast 5 days for complete port since its coming from landline
so on the side note if anyone try to port vonage to tmobile make sure you also include your address of where the service is used
SteveInWA:
Speaking of Vonage:
Vonage uses the same carrier as Google Voice: bandwidth.com. When a number is ported out of Vonage, the porting process notifies them that the number has been ported away, and they're supposed to then delete the number out of their inventory and cancel their customer's service. However, we have seen many cases where, perhaps due to both services using bandwidth.com, Vonage either doesn't get the notice, or, more likely, their side of the process is broken. The result is a mess, where bandwidth has incorrect call routing information for that number. The symptom is that the customer's account is still active, being billed, and outbound calls on the Vonage adapter still work.
To minimize the chance of this happening, wait a full week after porting from Vonage to T-Mobile. Do not try to immediately churn your port over to Google Voice. Confirm that both inbound and outbound calls and text messages work on your T-Mobile phone. After this is proven to be true, then contact Vonage and have them confirm that they have canceled service on their side. Do NOT try to port the number into GV until you've done this.
eaglemaster:
SteveInWA,
thank you so much for mentioning this i will keep that in mind and make sure that everything works on tmobile and will call vonage to cancel the service after making sure i can make and receive calls and texts from my tmobile number
Pedro675:
Thanks for all the explanations. Here's what I understand:
There are potentially three phone numbers involved. 1. My existing home phone number 2. The number I have on a prepaid (one use) cell phone for porting, and 3. The initial number GV assigns me.
I start with the assigned GV number to set up GV service. I then log into GV and request to port a number, give them my home phone number and they send a confirmation call to my prepaid cell phone.
Is that the way it works?
SteveInWA:
Quote from: Pedro675 on April 05, 2018, 07:20:22 am
Thanks for all the explanations. Here's what I understand:
There are potentially three phone numbers involved. 1. My existing home phone number 2. The number I have on a prepaid (one use) cell phone for porting, and 3. The initial number GV assigns me.
I start with the assigned GV number to set up GV service. I then log into GV and request to port a number, give them my home phone number and they send a confirmation call to my prepaid cell phone.
Is that the way it works?
No.
Go read my detailed instructions, posted earlier in this thread.
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