Number porting to GV - my experience
art_vandelay:
I went to the T-Mobile store for help with my confusion. The person said in order to port a number from T-Mobile you need to have an account number and then said pay as go plans don't have account numbers. So there is no way it will work with a pay as you go plan. She said I could try contacting customer service and they might have other options. Anyone ever hear of this?
SteveInWA:
Quote from: art_vandelay on September 12, 2018, 05:52:56 pm
I went to the T-Mobile store for help with my confusion. The person said in order to port a number from T-Mobile you need to have an account number and then said pay as go plans don't have account numbers. So there is no way it will work with a pay as you go plan. She said I could try contacting customer service and they might have other options. Anyone ever hear of this?
Hi: That's nonsense. I assume that the store person simply doesn't have any experience with their prepaid line of business.
Here is exactly what you need, and how to get it:
Quote
T-Mobile Prepaid
*PayGo "My T-Mobile Account" shows your account number. It is the number on the top right of the screen (9 Digits). It also shows it under the Account Activity Log.
*Legacy Pay as you Go accounts = your 10-digit phone number with 1 in front is your account number
PIN - 4-digit PIN....To set a PIN, dial 611, say "no" to refill, choose "manage my account", choose "change my account pin", then set your 4-digit PIN
Customer Service: 1-505-998-3793
Prepaid Porting: 1-877-778-2106
The porting form that first appears, along with some T-Mobile-specific instructions, does not include a field to enter the PIN.
After submitting the form, you will get an automated email note within the half-hour, complaining about the missing PIN or SSN.
Go back to the form, and at that point, it will display the fields.
Enter the PIN and a dummy SSN, and resubmit.
Warning: wait a full week from the time that the port into T-Mobile started working, before attempting a second port into Google Voice. By "started working", I mean: inbound and outbound calls work, and sending and receiving text messages work.
mnjeepmale:
Quote from: SteveInWA on September 11, 2018, 05:49:47 pm
You must use a street address, not a PO box.
Thanks. That worked. I was able to put a actual address into the port and the number has been imported from T-Mobile pre-paid to GV. The number is on GV now.
Also to the previous poster, I did have pre-paid and had the account number. You do have an account number when on pre-paid.
cezzium:
Hello to all and I am going to apologize right up front for asking ridiculous questions. And thank anyone who reads and responds for their pity and kindness.
(TMI, I am doing all this to reduce expenses after the untimely death of my hub so my mind is apparently too crispy to put this all together in one coherent package. I feel like I am on an episode of Nailed It ... vs my usual very technically capable self who manages DICOM, HL7 and XML plus other stuff very well)
So
I have two numbers I eventually would like to have on the obi and GV.
one number is sprint mobile so porting that will be easier once I get past the emotional rent of it being the hubs business phone which people are still calling and I do not want to disturb that pipeline yet (or the sound of his voice on his VM).
the second is the centurylink landline ....
I purchased the obi device for two lines. So far so good.
I purchased a very cheap blu android phone from GW which appears to be in fine working order
I have had major difficulties finding the mystical TMobile SIM card (Amazon or elsewhere) for less than 10 dollars and as described while I thought I had done so finally - I realize after ripping open the Amazon envelope I have a BYOD for Verizon.
The majority of folks seem to like and describe the T mobile experience so I am hoping someone will point me to a cookbook for expectations with Verizon ... or point me to the t mobile unicorn card link and i will chalk up this $7 to making bad choices.
I know this is all farcical and insane but my mind has morphed to a big blob of goo
thanks again in advance for pointers or cookbooks n such.
SteveInWA:
Quote from: cezzium on December 10, 2018, 01:01:06 pm
Hello to all and I am going to apologize right up front for asking ridiculous questions. And thank anyone who reads and responds for their pity and kindness.
(TMI, I am doing all this to reduce expenses after the untimely death of my hub so my mind is apparently too crispy to put this all together in one coherent package. I feel like I am on an episode of Nailed It ... vs my usual very technically capable self who manages DICOM, HL7 and XML plus other stuff very well)
So
I have two numbers I eventually would like to have on the obi and GV.
one number is sprint mobile so porting that will be easier once I get past the emotional rent of it being the hubs business phone which people are still calling and I do not want to disturb that pipeline yet (or the sound of his voice on his VM).
the second is the centurylink landline ....
I purchased the obi device for two lines. So far so good.
I purchased a very cheap blu android phone from GW which appears to be in fine working order
I have had major difficulties finding the mystical TMobile SIM card (Amazon or elsewhere) for less than 10 dollars and as described while I thought I had done so finally - I realize after ripping open the Amazon envelope I have a BYOD for Verizon.
The majority of folks seem to like and describe the T mobile experience so I am hoping someone will point me to a cookbook for expectations with Verizon ... or point me to the t mobile unicorn card link and i will chalk up this $7 to making bad choices.
I know this is all farcical and insane but my mind has morphed to a big blob of goo
thanks again in advance for pointers or cookbooks n such.
I'm sorry for your loss; I recall how my mind was on autopilot while I dealt with the passing of my father, and handling the many administrative and logistic tasks.
You're not describing anything new or unusual. First, regarding the cost:
Think of it this way: by churning a number port through T-Mobile, you are essentially ripping them off for their administrative overhead to process the ports, which does have a cost to the carrier. So, $10 seems like a fair compensation to me. You must have working telephone service on the number before it can be ported into another carrier. In Google Voice's case, you also need to be able to answer a phone call or text message on that number in order to verify that you have control of the number. This is fraud protection measure, and it can't be bypassed.
Next: consider how you will use these two numbers. If you want each of the two numbers to have its own voicemail greeting, and to be able to keep call and text history separate, then you must port one number into one Google account, and port the other number into the other account. You then configure, for example, Google account #1 on OBi SP1 and point it to the phone 1 jack, and then configure Google account #2 on SP2 and point it to the phone 2 jack.
If you don't care about keeping the inbound calls separate, you can port both numbers into one Google account, but you won't be able to have the calls ring two different physical phone ports.
Wait a full week after porting the land line to a mobile carrier, before subsequently porting it to Google Voice. Rapid churning of ports makes a mess in the number porting system, so don't do it.
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