Number porting to GV - my experience
Rick880:
I am in the middle of porting a landline # to GV via T-Mobile. As I understand for the T-Mobile prepaid account the account # is the 10-digit phone # (NNN-NNN-NNNN) from T-Mobile's support document. But the OBiTALK GV porting guide mentions the account # with "1" prepended to the phone # (1-NNN-NNN-NNNN). What # should I provide to GV? NNN-NNN-NNNN, 1-NNN-NNN-NNNN, NNNNNNNNNN or 1NNNNNNNNNN? Just want to be careful after the painful experience when porting the landline # to T-Mobile, which was finally completed yesterday. That leg of porting took 10 business days (requested on Jan. 2) and several phone calls to find status and deal with wrong information sent to my landline phone provider.
SteveInWA:
Here is the information that we have compiled over on the Google Voice forum, with regard to T-Mobile prepaid. This is unofficial, and since carriers change things periodically, I can't guarantee that it is accurate, but it's highly likely to work:
T-Mobile Prepaid
*PayGo "My T-Mobile Account" shows your account number. It is the number on the top right of the screen (9 Digits). It also shows it under the Account Activity Log.
*Legacy Pay as you Go accounts = your 10-digit phone number with 1 in front is your account number
PIN - 4-digit PIN....To set a PIN, dial 611, say "no" to refill, choose "manage my account", choose "change my account pin", then set your 4-digit PIN
Customer Service: 1-505-998-3793
Prepaid Porting: 1-877-778-2106
The porting form that first appears, along with some T-Mobile-specific instructions, does not include a field to enter the PIN.
After submitting the form, you will get an automated email note within the half-hour, complaining about the missing PIN or SSN.
Go back to the form, and at that point, it will display the fields.
Enter the PIN and a dummy SSN, and resubmit.
Rick880:
Quote from: SteveInWA on January 16, 2019, 02:39:51 pm
The porting form that first appears, along with some T-Mobile-specific instructions, does not include a field to enter the PIN.
After submitting the form, you will get an automated email note within the half-hour, complaining about the missing PIN or SSN.
Go back to the form, and at that point, it will display the fields.
Enter the PIN and a dummy SSN, and resubmit.
Steve, thanks for the detailed information. I initiated the T-Mobile to GV porting yesterday morning and the whole process completed this morning (24 hours and 20 minutes). I used the 11-digit phone # as the T-Mobile account #. One interesting thing was the GV porting form presented me the field to enter the PIN along with other fields the very first time when I opened the form so I didn't have the email notification complaining missing PIN. By the way, my PIN is a 6-digit number. I was asked to enter 6 digits when I set it up right after SIM activation two months ago.
SteveInWA:
Rick, thanks for the update. I'm glad to hear that Google has apparently fixed the porting form.
CADNYTA:
Quote from: Pedro675 on May 16, 2018, 08:52:57 am
I have just activated my mobile phone with AT&T. Unfortunately, as I feared, the reception at my house is terrible. Virtually none in the house but some outside - go figure on a 4g phone. This area has always been a dead spot, but I thought with 4g it would be usa today protonmail better.
I have paid for a 30 day plan and will need to port my home phone to this cell phone then port it to GV. I can go to a friend's house where hopefully the signal is better. What I want to know is how long I have to wait for a return phone call on this cell from GV to complete the port.
Can someone chime in here to help. If it's only a few minutes then I can do it at my friends.
Thanks
You could probably reactivate it if you took it to a store, but they'd probably want to issue you a new SIM to avoid confusion.
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