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Author Topic: Number porting to GV - my experience  (Read 3951672 times)
Pedro675
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Posts: 59


« Reply #440 on: September 10, 2018, 07:31:09 pm »

Sorry for this but I am more confused than ever.  I bought the $10 sim kit, all I see are instructions on how to activate it not port.

When I did this with AT&T I activated the phone with the number AT&T gave me. I wanted to see if I could get service at my house so that I could get my home number eventually ported via GV.  Once the phone gets service you'll need T-Mobile to port your home number to the cell, replacing the T-Mobile assigned number. You can save this step by getting T-Mobile to just port your home number directly when getting a plan. But remember when you go to port your home number from T-Mobile to GV you'll need cell service with the phone and a computer. Make sure T-Mobile can provide service to your area.

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I am assuming I need to buy minutes with the number T-Mobile assigned me.

Yes. I just got a 30 day pay as you go plan.

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Can I go into a T-Mobile store and tell them what I want to do and they help?

I would not tell them you are just using them to port your home number to GV. Just tell them you want to set up service with them using your home number, they will do the port procedure. You'll need your home number carrier invoice and account number for T-Mobile to do this.

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Also, why do I need to setup a temp t-mobile number first then port my land line to them?  Cant I just go in the store and have them port my land line straight to a pay go account?

Yes, they can port your home number without getting a temp T-Mobile number. You'll be without a home land line number for about a week to 14 days. We already had cell phones with Tracfone and used them until our home number was ported to GV.
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mnjeepmale
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Posts: 24


« Reply #441 on: September 11, 2018, 11:54:54 am »

I ported my number out of MagicJack last week to a T-Mobile SIM card. That process is complete.

Last Friday I logged into GV and started the process to replace the number in GV with my ported number in T-Mobile. I made the $20 payment and been waiting since.

I just went to https://www.google.com/voice/porting/status and it starts me over telling me the number can be ported. Should I start the process over again? If I do I have to get the T-Mobile phone and SIM card out again as they call you with an authorization code?  Angry
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SteveInWA
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Posts: 5126



« Reply #442 on: September 11, 2018, 04:08:01 pm »

I ported my number out of MagicJack last week to a T-Mobile SIM card. That process is complete.

Last Friday I logged into GV and started the process to replace the number in GV with my ported number in T-Mobile. I made the $20 payment and been waiting since.

I just went to https://www.google.com/voice/porting/status and it starts me over telling me the number can be ported. Should I start the process over again? If I do I have to get the T-Mobile phone and SIM card out again as they call you with an authorization code?  Angry

No, you do not need to start over with T-Mobile.  Look up your telephone number at this website:  https://freecarrierlookup.com/  If the carrier field says anything other than "Google/Bandwidth.com (SVR)" then the number did not finish porting out of magicJack and into T-Mobile.  Call the phone number from some other phone number.  It must ring on the T-Mobile phone.  If, and only if, those conditions are correct, then you have one of two problems: 

1) Your payment card has a problem.  Go to Google Payments, and make sure that the legal address for the card is the same as the street address, and that street address is in the USA. https://pay.google.com/payments/home#paymentMethods

2) There is a problem with the street address you submitted on the port request.  It must not start with a PO box number.  It must start with a numbered street address, like 123 Anywhere St.
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--Steve

Google Voice Forum Product Expert

https://productforums.google.com/forum/#!forum/voice
mnjeepmale
Jr. Member
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Posts: 24


« Reply #443 on: September 11, 2018, 05:48:46 pm »

I ported my number out of MagicJack last week to a T-Mobile SIM card. That process is complete.

Last Friday I logged into GV and started the process to replace the number in GV with my ported number in T-Mobile. I made the $20 payment and been waiting since.

I just went to https://www.google.com/voice/porting/status and it starts me over telling me the number can be ported. Should I start the process over again? If I do I have to get the T-Mobile phone and SIM card out again as they call you with an authorization code?  Angry

No, you do not need to start over with T-Mobile.  Look up your telephone number at this website:  https://freecarrierlookup.com/  If the carrier field says anything other than "Google/Bandwidth.com (SVR)" then the number did not finish porting out of magicJack and into T-Mobile.  Call the phone number from some other phone number.  It must ring on the T-Mobile phone.  If, and only if, those conditions are correct, then you have one of two problems: 

1) Your payment card has a problem.  Go to Google Payments, and make sure that the legal address for the card is the same as the street address, and that street address is in the USA. https://pay.google.com/payments/home#paymentMethods

2) There is a problem with the street address you submitted on the port request.  It must not start with a PO box number.  It must start with a numbered street address, like 123 Anywhere St.



I went to that website and it shows -

Carrier: T-Mobile

Also my credit card billing address is my PO Box. That is the address I put into the billing address when I was going through the porting/billing address on GV port.
So what should I do then if my address is a PO Box?
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SteveInWA
Hero Member & Beta Tester
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Posts: 5126



« Reply #444 on: September 11, 2018, 05:49:47 pm »

You must use a street address, not a PO box.
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--Steve

Google Voice Forum Product Expert

https://productforums.google.com/forum/#!forum/voice
art_vandelay
Newbie
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Posts: 3


« Reply #445 on: September 12, 2018, 05:52:56 pm »

I went to the T-Mobile store for help with my confusion.  The person said in order to port a number from T-Mobile you need to have an account number and then said pay as go plans don't have account numbers.  So there is no way it will work with a pay as you go plan.  She said I could try contacting customer service and they might have other options.  Anyone ever hear of this?
« Last Edit: September 12, 2018, 05:59:25 pm by art_vandelay » Logged
SteveInWA
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Posts: 5126



« Reply #446 on: September 12, 2018, 08:11:22 pm »

I went to the T-Mobile store for help with my confusion.  The person said in order to port a number from T-Mobile you need to have an account number and then said pay as go plans don't have account numbers.  So there is no way it will work with a pay as you go plan.  She said I could try contacting customer service and they might have other options.  Anyone ever hear of this?

Hi:  That's nonsense.  I assume that the store person simply doesn't have any experience with their prepaid line of business.

Here is exactly what you need, and how to get it:

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T-Mobile Prepaid
*PayGo  "My T-Mobile Account" shows your account number. It is the number on the top right of the screen (9 Digits).  It also shows it under the Account Activity Log.
*Legacy Pay as you Go accounts = your 10-digit phone number with 1 in front is your account number

PIN - 4-digit PIN....To set a PIN, dial 611, say "no" to refill, choose "manage my account", choose "change my account pin", then set your 4-digit PIN
Customer Service: 1-505-998-3793
Prepaid Porting: 1-877-778-2106

The porting form that first appears, along with some T-Mobile-specific instructions, does not include a field to enter the PIN.
After submitting the form, you will get an automated email note within the half-hour, complaining about the missing PIN or SSN. 
Go back to the form, and at that point, it will display the fields. 
Enter the PIN and a dummy SSN, and resubmit.

Warning:  wait a full week from the time that the port into T-Mobile started working, before attempting a second port into Google Voice.  By "started working",  I mean:  inbound and outbound calls work, and sending and receiving text messages work.

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--Steve

Google Voice Forum Product Expert

https://productforums.google.com/forum/#!forum/voice
mnjeepmale
Jr. Member
**
Posts: 24


« Reply #447 on: September 13, 2018, 11:29:05 pm »

You must use a street address, not a PO box.

Thanks. That worked. I was able to put a actual address into the port and the number has been imported from T-Mobile pre-paid to GV. The number is on GV now.

Also to the previous poster, I did have pre-paid and had the account number. You do have an account number when on pre-paid.
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