Help me in duplicating current service with an Obi202
SteveInWA:
Yah, the 10x2 IP phones support music on hold, although I haven't done anything to customize the music itself.
http://www.obihai.com/docs/OBiPhoneDS.pdf
Your mention of the corroded batteries, and the wind blowing pretty hard here right now, leads me to offer a reminder: switching over from POTS to VoIP makes having an adequate-sized UPS a must-have, too. Also, if voip.ms has the feature, setting up a rule to "forward to this cell phone number if the DID isn't registered with the SIP server" would be great, as an emergency back-up.
Lavarock7:
I already have them on a forward if the internet is down, but it is to voicemail. At any given time there could be a different person manning the office, so specific cellphone would be difficult to know. A couple days ago 911 was down. That happens here.
Voip.Ms has music on hold (now something like 9 different selections) and it should work with the Obi phones, however it requires a HOLD digital command be sent to them which a digital phone should do. Alternatively they might like (but not required) was to play a message instead of music. I think I read that the Obi phones can do that with a URI or USB or something. Since it is not a requirement I'm not going to worry about it.
I looked at specs and there were only 2 things that would cause them to consider the 1032 over the 1022 is the jack you mentioned and the size of the display, neither of them is very important to them. I'll ask about the headset but they didn't mention that as a request.
They don't use speed dials or other functions so that doesn't enter the picture. Just a phone line and rollover and usually 1 person in the office and they are also doing dispatching on the radio.
My guess is they would get the 1022 and the extended warranties. We are close to the ocean and far from the mainland. Normally I avoid extended warranties but out here it appears to be a better investment for us. Although I don't think any cover lava flows for tsunamis :-)
N7AS:
On the subject of MOH for the OBi IP Phones...
Here is my method to get MOH to work in the OBi1032 with my own music...
1. - Create a new anveo account. (you do not have to fund it - FREE)
2. - Click on IVR / Call Flow > IVR / Call Flow Builder
3. - Select Template - DEFAULT CALL FLOW
4. - Edit that Call Flow
5. - The second Call Flow item is GOODIES
6. - On that icon, click on the pencil in the bottom right corner of the icon (it will bring up a menu)
7. - On the General tab, Playback a message while waiting for a secret key
8. - Upload your MusicOnHold music .mp3
9. - After it is uploaded, select the .mp3 file in the dropdown list and click UPDATE CONFIGURATION on the bottom of the window
10. - Click on IVR / Call Flow tab on the top menu and select Inbound SIP Trunk for IVR Call Flow
11. - Click on ADD A NEW INBOUND SIP
12. - in the Call Flow for this Inbound dropdown menu select FROM TEMPLATE - Template DEFAULT and click SAVE
13. - You will see the SIP URI to enter in the OBi1032
14. - On the OBI1032 > IP Phone > Phone Settings > Calling Features > MOHServiceNumber
enter the SIP URI you got from anveo
That's it
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