Cannot add device in obitalk
RonR:
Quote from: igmic on June 19, 2011, 12:12:57 am
It seems that my unit is unable to connect to the internet. I have tried bypassing the router by connecting the Obi directly to my modem (which handles pppoe). I still don't get a dial tone.
You don't need an Internet connection to get a dialtone. An OBi straight out of the box at factory defaults with no connections to anything (other than a telephone on the PHONE Port, of course) should get a dialtone. You should be able to dial things like *** and get the configuration menu and **0 and the Auto Attendant.
igmic:
My router assigns the IP address based on MAC. I tried DHCP as well.
Yes, I can reach the internet using the same ethernet port and cable.
I have reset the Obi device numerous times already.
I tried several sets of phones.
I have access to the Web GUI though.
I tried downgrading to the previous firmware (as the problem only started after upgrading to the latest one via obitalk- yes, this was working well before).
I'm still not able to get a dial tone.
igmic:
I tried the pre-release firmware, still no tone..
M105:
Apart from something dumb like plugging the phone into the line port, I would say you have a bad unit. Like Ron said, you should have dial tone with just the phone plugged in and nothing else configured.
igmic:
Nah, this unit was configured and working well prior to the last update initiated via obitalk. Phone to phone port, line to line port. I guess the new firmware partially ruined the hardware. Is there a possibility that a firmware could fix this?
----by the way, it has come to my attention that our other obi110(different location) does not ring. obitalk says connected though. AA picks up but is unable to successfully bridge calls. this was what prompted me to reset and remove my current device from obitalk and attempt to add it again which failed (and thus this thread). I guess I'm not touching the other one until there's a clear solution.
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