How do I get rid of GV.
Popadave:
Got new Obi 200 and plugged everything in. Called the **# and registered the device. Went to the Obi portal and started process. Somehow, the devise set up a GV as provider #1. I don't want GV. How can I delete GV. Will it only delete after I set up another provider such as Avneo or OneSuite (who I've been using as my LD provider for several years)?
No help from the Obi site. A prominent button, labeled something like "call obi" opened a dialer but there was no number to call. How am I supposed to call when there is no number given. Not even a button or anything to direct me. As far as I'm concerned, this leaves a horrible first impression and without confidence that it will get any better. If there are dead links a buttons on the web site -- well lets just say that I've already lost faith in The company. The quick start instructions did not tell me what to do after I registered the device. It just kept repeating a message that it was registering the divice. Did not tell me to hang up or what. Finally, all the lights went on green, and when I picked up the phone set, the line was dead.
Sorry, I'm stuck and don't know what to do next.
So should I go ahead and set up another provider? Or do a factory reset and register on the obi site with a new name and try again.
Sorry but I'm not a "happy camper" at this point
drgeoff:
1. The green "Call OBi" button lets you make a call from a WebRTC enabled browser to another OBi device. It does not make a call to the Obihai company.
2. On the OBi dashboard click on the your device and you will get a screen like the one I have attached. Use the appropriate dustbin icon to delete the corresponding SP configuration.
SteveInWA:
"Call OBi" has nothing to do with calling the company for support. It's a method of placing a phone call from a supported web browser to an OBi device, using VoIP.
You're taking your own lack of patience and/or abilities out on the company and the device.
PEBKAC.
Log onto the OBiTALK portal. Click the name of your OBi device. Look on that page, for a list of service providers you have configured. Click the trashcan icon to remove the Google Voice account you started to set up.
mykmayk:
HILARIOUS!!!! "call obi"
Popadave:
Quote from: drgeoff on November 03, 2015, 03:05:23 pm
1. The green "Call OBi" button lets you make a call from a WebRTC enabled browser to another OBi device. It does not make a call to the Obihai company.
2. On the OBi dashboard click on the your device and you will get a screen like the one I have attached. Use the appropriate dustbin icon to delete the corresponding SP configuration.
How was I supposed to know that? Normal English grammar would be "Obi call" meaning use obi to make a call. If I say "call John" no one would think I was going to use John (the object, in this case a person), to make a call). Sorry, I've lived with a professional editor for many years. If the label said "Make Obi Call" I would have understood. It seems to go against web practice. "Write Obi" would not mean "Use Obi" to write.
Part two. I had a terrible time getting to the page with the trash bin since the page I was on looked like
I was on the page
I needed to be on. I had no indication that the device name was a link to what I was looking for. But it did work and GV is on.
I just think that working on getting this set up should not take about 4.5 hrs because off poor web page design elements and stuff that happened after making the **5.... call was unexpected and set me aback. The trouble seems to be that the engineers know the stuff so well that the do not write clearly enough for non-experts.
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