No calls in or out- newbie
drgeoff:
Quote from: robcraig70 on November 04, 2015, 02:52:14 pm
I deleted the adapter and reset the box. I can not get a google number. every area code and number I try says, "There was an error with your request. Please try again."
I am confused. Did you have a GV number at the time of your opening post above? Deleting your Obi from the portal or resetting it does not delete a GV number.
SteveInWA:
Quote from: drgeoff on November 04, 2015, 03:06:59 pm
Quote from: robcraig70 on November 04, 2015, 02:52:14 pm
I deleted the adapter and reset the box. I can not get a google number. every area code and number I try says, "There was an error with your request. Please try again."
I am confused. Did you have a GV number at the time of your opening post above? Deleting your Obi from the portal or resetting it does not delete a GV number.
Why not refrain from answering Google Voice questions, since you're in the UK where it isn't offered, and thus, not an expert.
SteveInWA:
The issue here is that the OP (a) didn't follow the step-by-step instructions (linked by LTN above), and (b) didn't fully set up a Google Voice account.
Specifically, you must add Google Chat as a forwarding destination, if it isn't already present. This requires using a web browser with the old Google Chat/Talk/Hangouts plugin added. Google Chrome Browser can no longer be used to do this, and Firefox browser blocks plugins by default, and so it must be configured to allow the plugin to run.
The inventory of available Google Voice phone numbers is currently very low. Furthermore, current anti-fraud measures require that the applicant use a mobile phone number or traditional POTS landline as a valid forwarding phone number when attempting to select a GV number. The mobile or POTS number must not have been previously used to get a GV number.
Porting in an existing mobile number remains an alternative to requesting a number from Google's inventory.
drgeoff:
Quote from: SteveInWA on November 04, 2015, 09:55:54 pm
Quote from: drgeoff on November 04, 2015, 03:06:59 pm
Quote from: robcraig70 on November 04, 2015, 02:52:14 pm
I deleted the adapter and reset the box. I can not get a google number. every area code and number I try says, "There was an error with your request. Please try again."
I am confused. Did you have a GV number at the time of your opening post above? Deleting your Obi from the portal or resetting it does not delete a GV number.
And SteveInWA
Why not refrain from answering Google Voice questions, since you're in the UK where it isn't offered, and thus, not an expert.
I don't claim to be a GV expert but, notwithstanding being in the UK, I have had GV configured and working on various devices here for more than two years including on an OBi1032 for the last 12 months. Yes, I do mean the full GV with a GV number.
Unlike SteveInWA I do know that not having Google Chat ticked under 'Forward Calls' will not cause outgoing GV calls to fail.
My question to the OP was entirely relevant. His first post clearly implied that he was trying and failing to make outgoing GV calls or receive incoming ones. Surely he realised he required a GV account and number in order to configure his OBi with it. Yet, after deleting and resetting his device he said he was unable to obtain a number. So did he not have a GV number originally or was he under the mistaken impression that having deleted and reset his OBi he required a new GV number?
SteveInWA:
Quote
Unlike SteveInWA I do know that not having Google Chat ticked under 'Forward Calls' will not cause outgoing GV calls to fail.
WTF? Of course I know precisely how it works. If I interpret "beep-beep-beep" to be a busy signal/error tone, then that is caused by not having Google Chat added as a forwarding phone. I said, "Make sure that you have "Google Chat" added to the list of forwarding phones, and you have a check mark in the box to the left of it". I added the check-mark admonition to also include enabling inbound calls.
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