My fax no longer completes connection - FIXED!!!!
Agent88:
Quote from: LTN1 on November 08, 2015, 06:40:41 am
Quote from: Agent88 on November 08, 2015, 05:46:01 am
@LTN1:.... I have the "X_DiscoverPublicAddress" set to the default values. Attempts to change this only result in push back from the OBi202 to restore it to default. IOW, it will not allow anything other than default.
The screenshot that you attached shows the current configuration page from your LAN--that is, you are viewing that configuration page from your browser via a local access via your local IP address for the device. Are you attempting to make the changes of unchecking from local access also?
From what I've been told (others have more expertise here like Steve), you need to make the changes after logging into your OBiTalk site--under Expert Configuration and then saving the changes from there. If you make the changes locally via the IP address that appears from the screenshot, you will find that when you reboot, the OBiTalk configuration will reload and change what you have made via local access.
When you have confirmed the changes from your OBiTalk web site under Expert Configuration (the link you have to click to enter it on the OBi site), take another screenshot or two of what you did.
What you seem to be saying is that configuration changes cannot be made from the device web page interface. I don't think that is correct, otherwise why have a device web page interface?
Agent88:
I compared my OBi202 configuration that is displayed through the web page interface with the service provider configuration for my Cisco IP phone. Shouldn't the ports and other settings be the same for the same ITSP? I noticed that OBi has port 5060 set for the proxy server, whereas Cisco has 5010 for it. Anveo says use 5010, so that's what I put in the Cisco phone and it works, so I changed the OBi202 to match. However, nothing seems to have changed. I still have communication, just that my fax still hangs up as soon as the receiving fax says hello. (edit: Besides... it worked with OBi202 wizard setup configuration and I was able to fax for the last several years. I keep harping on that point, because SOMETHING changed recently to prevent fax completion. I just can't seem to find out what it was.)
SteveInWA:
Quote from: Agent88 on November 08, 2015, 01:40:55 pm
Quote from: LTN1 on November 08, 2015, 06:40:41 am
Quote from: Agent88 on November 08, 2015, 05:46:01 am
@LTN1:.... I have the "X_DiscoverPublicAddress" set to the default values. Attempts to change this only result in push back from the OBi202 to restore it to default. IOW, it will not allow anything other than default.
The screenshot that you attached shows the current configuration page from your LAN--that is, you are viewing that configuration page from your browser via a local access via your local IP address for the device. Are you attempting to make the changes of unchecking from local access also?
From what I've been told (others have more expertise here like Steve), you need to make the changes after logging into your OBiTalk site--under Expert Configuration and then saving the changes from there. If you make the changes locally via the IP address that appears from the screenshot, you will find that when you reboot, the OBiTalk configuration will reload and change what you have made via local access.
When you have confirmed the changes from your OBiTalk web site under Expert Configuration (the link you have to click to enter it on the OBi site), take another screenshot or two of what you did.
What you seem to be saying is that configuration changes cannot be made from the device web page interface. I don't think that is correct, otherwise why have a device web page interface?
OBi devices are designed for remote or centralized management via the OBiTALK portal. By default, the portal controls the configuration of your device. Every time the device reboots, it will check its configuration with the portal, and update it to match the portal if necessary. The device's own embedded web server-generated configuration pages are an optional way to configure the device. To make a change to a specific parameter on the local web page, you need to remove the check mark(s) from the "Default" column, to the right of the value you want to change, on the OBiTALK portal page in Expert mode. Otherwise, the OBiTALK portal will just overwrite it on the device again.
SteveInWA:
With regard to faxing, I realize you keep pointing out that it used to work and now it doesn't. Nobody here knows why that is the case. Faxing over VoIP is never going to be as reliable as using a traditional POTS line. Sometimes, VoIP providers change the "transit" carriers they use to route calls, and the quality of the connection no longer is sufficient to support faxing. That's just one example.
Drgeoff pointed you to some tips. He specifically emphasized that you need to turn off ECM (error correction mode). This seems counter-intuitive, since error correction sounds like a "good thing". The problem is, it's only a good thing for traditional circuit-switched (POTS) telephony. It identifies failures by the receiving end to receive error-free transmissions. If it detects an error, it tells the sending end to re-transmit. This can create a mess with VoIP, which results in endlessly re-transmitting the same packets over and over until it gives up. Also, as he pointed out, try reducing the data rate on the fax machine. 9600bps is the maximum that is likely to work over VoIP, and 4800bps is more reliable. Both the data rate and ECM mode are settings on your fax machine, not on the OBi.
The one thing you can try to change on the OBi device, using its Expert configuration mode, is to change your CODEC profile to only use the G.711 CODECs, and no others. G.711 is a lossless CODEC that works best with faxing, however, it does require a high-quality internet connection (from your own internet service provider).
What if this doesn't help? Here are two other options:
Get a Google Voice phone number. Google has significantly improved its VoIP network over the years, and it is often more reliable for fax than other providers.
or...
Join the 21st century. Don't use your fax machine. Instead, scan your documents and email them as PDFs, or use a fax service provider that can fax the PDFs for you. Get a fax mailbox from the service provider of your choice, to receive inbound faxes, which are then converted to PDFs that can be downloaded or emailed. I don't know if Anveo offers them, but Callcentric does.
Agent88:
1)I have no access to the Expert mode from my OBiTalk portal. (see my screenshots in the thread about OBiFAQ issue)
2)When attempting to make configuration changes, I do uncheck the default box. (Then submit/reboot/refresh)
3)If the device web interface will not allow configuration changes, then OBihai needs to make that clear. I cannot see the reason to have a web page interface if it can't be used.
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