My fax no longer completes connection - FIXED!!!!
Agent88:
From the Microsoft Community Forum:
"The 8.1 update "broke" the fax program. It dials out but fails during the handshake portion, disconnects, redials, repeats. I have read that replacing the fax dll solves the problem. We need an official fix from microsoft, not a work-around."
Sound familiar?
SteveInWA:
I said that my previous reply was my last, but now your stubborn and repetitive replies are pissing me off and wasting everyone's time.
Go read the reviews on Amazon. There are, in fact, hundreds of people using their OBi with a fax machine, including me. There is no "dll" update needed, and Obihai didn't do anything to break your service. It is most likely an issue with either Anveo's service, or your home internet service. And no, it is technically impossible to fix a router issue by adding another router downstream. It would be like connecting a clean pipe at the end of a clogged one, and expecting the shit to flow.
I recommended using a fax service, and I even did your homework for you, showing that there are now multiple different services that offer secure faxing via encrypted web portals. You rejected it because you are afraid of "the cloud".
I recommended that you try Google Voice, which is free, no-risk, and definitely does work with faxing, and you ignored my advice.
LTN mentioned that there's nothing like a POTS line for fax reliability, and wisely pointed out the issue of it being a cost of providing professional services. You complained about the cost.
Ask your wife to give you a massive dope slap; you deserve it. That is my final answer.
Agent88:
Quote from: SteveInWA on November 08, 2015, 10:06:22 pm
I said that my previous reply was my last, but now your stubborn and repetitive replies are pissing me off and wasting everyone's time.
Go read the reviews on Amazon. There are, in fact, hundreds of people using their OBi with a fax machine, including me. There is no "dll" update needed, and Obihai didn't do anything to break your service. It is most likely an issue with either Anveo's service, or your home internet service. And no, it is technically impossible to fix a router issue by adding another router downstream. It would be like connecting a clean pipe at the end of a clogged one, and expecting the shit to flow.
I recommended using a fax service, and I even did your homework for you, showing that there are now multiple different services that offer secure faxing via encrypted web portals. You rejected it because you are afraid of "the cloud".
I recommended that you try Google Voice, which is free, no-risk, and definitely does work with faxing, and you ignored my advice.
LTN mentioned that there's nothing like a POTS line for fax reliability, and wisely pointed out the issue of it being a cost of providing professional services. You complained about the cost.
Ask your wife to give you a massive dope slap; you deserve it. That is my final answer.
WOW! You really are pissed. You really shouldn't take responsibility for resolving my issue personally. Furthermore, you assume I am rejecting your advice. Problem is I have not had the time to try all your suggestions. In the meantime, get some rest. You seem like you need it.
Agent88:
Update on the latest tweaks:
I have made all the suggested changes to the OBiTalk configuration, including disabling ECM in Codecs. I even tried adjusting some configurations suggested by other forums from a google search on the issue many other people have experienced going from DSL over copper to VDSL over fiber (U-verse). I swapped cables, I inserted a DSL filter, I selected "Overseas mode" suggested by Brother (as well as making sure the lowest baud rate is selected). This is a never-ending chase.
I have a GV number and I will try to go around Anveo to see if that will work, but I expect that to be a wild goose chase also and I am running out of time. I am just too busy to try every suggestion offered. I accept that I was deceived by the assurances that fax will work with Voip. It may for some, but may not for others. It appears I am in the "others" group.
If anyone is following this thread, just consider the frustration of my situation... trying to chase down the issue of a sudden failure of a long era of successful faxes is like trying to catch an object on the end of a string that someone keeps teasing you with by pulling it just out of reach.
Yes there are alternate solutions, but they do not conserve the investment expense of acquired equipment. If I had a big bank account I could throw money into this and resolve my problem quickly. Like a lot of tech-y equipment, obsolescence is what keeps manufacturers in business.
My bank account is drained. I am drained. I'm sure some of those who have tried to help me on this forum are drained. At this point I don't expect a tweak can be found to fix this issue.
I can't return to my former DSL installation... ATT has shut that door and is actively pushing DSL customers to U-verse. I can't afford a new fax machine, so I am stuck with implementing FAAS. Cloud service is being foisted on everyone. Wait until that exposes unintended consequences... too late to reverse course. My current issue will be repeated with cloud services... this is a no brainer. It happens over and over with developing technology.
Try running a small business these days. One has to be a technogeek as well as a salesman. I don't give up easily... that's just part of my character, but sooner or later it may be no other choice.
Agent88:
About the upgrade suspect:
Apparently, the switch from DSL copper to VDSL over fiber is at bottom. The new RG (Pace 5031NV) does not allow adjustment to either SIP ALG or QoS (it's implemented in the hardware), so no tweaks allowed.
BTW: I never said it was OBi202's fault.... it worked for several years, so it is a good product. I did have a OBi100 that failed right after the warranty ran out, but my 110 still runs as well as my 202. I did think that possibly a firmware upgrade may be at fault, but my device was set to manually upgrade, and it was out of date, so I updated it but that didn't change anything. Exhaustive attempts to tweak the configuration settings were made to no avail.
Since my Brother multipurpose Copier/Printer/Fax (8660DN) does not allow lowering the baud rate below 9600bps, I am stuck with this as the slowest I can go. According to Brother, this is the rate to use for Voip. Two other settings to help were tried: Overseas mode and Standard Resolution, but no help. I have another, newer, MFC-9840CDW that I tried and got the same disconnect, so not only is it not the 8660 fax, but the newer 9840 fax is subject to the same issue.
No changes have been made to my ITSP (Anveo), so it is hard to imagine it being the source of the issue. Since it, too, worked previously, I don't think the time to swap ITSPs to be worth it.
At this point, everything points to the PACE 5031NV, and VDSL. The switch from copper to fiber seems to be consistent with other reports on the internet with this same issue of dropped connection on the fax receiving end. I have no option to make further adjustments to compensate for this issue.
Navigation
[0] Message Index
[#] Next page
[*] Previous page