My fax no longer completes connection - FIXED!!!!
Agent88:
I was wrong (I think)..... but I got it fixed. Anveo, the ITSP, stepped in and made some adjustments and now I'm good to go. Don't ask me what they did, they won't tell me. All they said was they usually don't do this sort of thing.
LTN1:
Quote from: Agent88 on November 09, 2015, 07:18:42 pm
I was wrong (I think)..... but I got it fixed. Anveo, the ITSP, stepped in and made some adjustments and now I'm good to go. Don't ask me what they did, they won't tell me. All they said was they usually don't do this sort of thing.
That's the reason why Steve wanted you to test the faxing through the GV number (not the Anveo that you are currently using). He wanted to eliminate and narrow the potential problem. If you had a GV number, adding it to the OBi and testing it would have taken literally less than 5 minutes (since your OBi is already set up).
As for Anveo saying that they usually don't do this sort of thing...what(?)--they don't help their customers with configurations within their control that was preventing their customer from being able to fax? Sounds like they were trying make excuses for something that was off on their end.
But back to you...I don't know how your wife puts up with you? She must have lots of patience. I don't know your true economic situation but a POTS line can't be more than $40 a month...you may still want to consider that for business since Anveo or any other VoIP line, can never be as reliable as a POTS line for faxing. When you tested the fax, you may have tried a few pages but if you ever need to send much more and at different times during the day when the connection may be unstable, you'll face similar headaches. The only true way to go for a business that relies on regular faxing is a POTS line. I hope you are not a cheap SOB--so when the economic situation gets better, get a POTS line for a business that relies on faxing--especially a HIPAA sensitive business.
LTN1:
Quote from: Agent88 on November 09, 2015, 07:18:42 pm
I was wrong (I think)..... but I got it fixed. Anveo, the ITSP, stepped in and made some adjustments and now I'm good to go. Don't ask me what they did, they won't tell me. All they said was they usually don't do this sort of thing.
Not to belabor the thread now that it's fixed but some thoughts that came to mind in what Anveo did to open the VoIP line for faxing. Last year I had a toll free number going through an online VoIP provider. We were targeted (not just me but other toll free accounts) by SPAM faxes that used up our toll free minutes. The provider decided to limit data transmission through their network and toll free numbers--so all future fax transmissions stopped immediately at the handshake. Voice went through fine--just not data from that point on. This got me to think that Anveo may have placed limits on data transmissions except when it goes to their fax inbox. They probably also placed limits so that people have to use their portal (as opposed to sending it from one's physical fax machine) to send faxes out. I'm not a tech expert like Steve who could probably clarify it better at some point in the future and in another thread since he is unlikely to comment further here.
Ostracus:
Sounds like we need a Fax sticky. Another important point is making certain one's printer has the latest firmware.
Agent88:
Quote from: LTN1 on November 09, 2015, 08:45:19 pm
Quote from: Agent88 on November 09, 2015, 07:18:42 pm
I was wrong (I think)..... but I got it fixed. Anveo, the ITSP, stepped in and made some adjustments and now I'm good to go. Don't ask me what they did, they won't tell me. All they said was they usually don't do this sort of thing.
As for Anveo saying that they usually don't do this sort of thing...what(?)--they don't help their customers with configurations within their control that was preventing their customer from being able to fax? Sounds like they were trying make excuses for something that was off on their end.
On further discussion with Anveo, they said they found the issue was with one of their interconnect exchanges and they re-routed my line around the problem. I can see why they don't do this on a regular basis.
I have no more to contribute to this issue, but before I go, I would like to say that your cheekiness is not appreciated. You sound like you have a big bankroll... good for you. I don't, so I have to squeeze out every penny of expenses. I suppose I will remember you as Less Than Nice 1.
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