These services and support SUCK!
jnmarshall:
Quick update. So far after 90 minutes of hold and waiting for callback so far PhonePower is stepping up. I was told my account was still being setup and they would waive the porting fee. I was asked to email them my current service info for porting purposes to start the process. This evening I got a confirmation email that my service request (porting?) will be completed by the 19th. In the meantime I can use the current number to complete now. I successfully completed the obitalk registration with a simple press of a button!
I'll update after the 19th is the porting all goes well.
zorlac:
FWIW, RT has been saying for months that they were going to update their web UI....well they recently did and their new interface sucks worse than the old one, now there are NO call logs on the new UI...WTF! JMHO
Clive:
Quote from: MurrayB on November 14, 2015, 12:38:57 pm
Check out Voip.ms it has been simple, good customer service, low rates, no porting fee, and faeture rich web site.
Good Luck!
ermm, Porting for USA numbers is only free for a limited time.
Quote from: jnmarshall on November 15, 2015, 09:11:00 am
Interesting service. They are not on the list of support services here but I guess you just set them up as generic using the device's web portal instead of the dashboard? If their pricing is as advertised that over 50 hours of calling(in and out minutes) per month for the same $35. Their pricing is not very transparent as I suspect there's fees somewhere. But worth a call if Obi, Anveo, PhonePower and Ring.to can't get their $h!t together.
Voip.ms have been on the list of compatible services for over a year now. Their pricing is transparent and you are told about any fees you might be charged upfront - at least that's what I've found and I've been using them for many years.
If you're ever unsure of anything, you only have to ask them.
jnmarshall:
Well, I promised an update after the 19th. So here it is.
RingTo and Groove are still broken. However I did get a response and have been emailing back and forth with their support about my account not working for a little over a week. They do not know how to fix it and claim they can't just delete it to let me start over again. I did waste $15 on the Anveo 911 and will not need it. Nor is it "required" as Obitalk claims and forces you to signup for that feature first. I was advised next time by RingTo support not use the Obitalk dashboard to signup for their services. More details can be found in this thread https://www.obitalk.com/forum/index.php?topic=10622.0
I understand porting to RingTo is questionable right now at best, this is per RingTo support posting in their community. Groove is not assigning numbers at this time and service registration is currently disabled. There is no ETA on when they will get their $h!t together. I can not recommend these services due to all the service issues. It is "free" but you get what you pay for. You also have the hassle of dealing with three businesses(?) none of which know what is really going on.
PhonePower updated me this weekend. Originally I was told porting was only going to take 3 to 5 business days. sadly I was given misinformation. I called last week after 5 business days for an update and was told porting takes 10-14 business days. This concerned me as my old service ends today on the 30th and I do not want to have to pay for another 2 years of services! The good news came yesterday when I received and email informing me the porting was scheduled for the Dec 1st. I called my old provider and they said that is the date they gave them to finish out my service agreement so there would be no potential for early termination fees and they provided the services I paid for two years ago. Kudos to my old provider. They have always been a great company. Unfortunately their VoIP services cost over $130/year. Again you do get what you pay for as 6 years never an outage and always there with immediate support.
My final services will be the Phonepower basics for $35/year with my existing number primarily for inbound calls and voice mail. For unlimited outbound calling I will continue to use Google Voice. This is all managed by the Obi202 and requires no changes to my contact info and no wiring or phone changes for the services to co-exist!
rolandh:
Quote from: jnmarshall on November 30, 2015, 08:12:03 am
Well, I promised an update after the 19th. So here it is.
RingTo and Groove are still broken. However I did get a response and have been emailing back and forth with their support about my account not working for a little over a week. They do not know how to fix it and claim they can't just delete it to let me start over again. I did waste $15 on the Anveo 911 and will not need it. Nor is it "required" as Obitalk claims and forces you to signup for that feature first. I was advised next time by RingTo support not use the Obitalk dashboard to signup for their services. More details can be found in this thread https://www.obitalk.com/forum/index.php?topic=10622.0
I understand porting to RingTo is questionable right now at best, this is per RingTo support posting in their community. Groove is not assigning numbers at this time and service registration is currently disabled. There is no ETA on when they will get their $h!t together. I can not recommend these services due to all the service issues. It is "free" but you get what you pay for. You also have the hassle of dealing with three businesses(?) none of which know what is really going on.
Neither RingTo or GrooVe IP are broken. GrooVe IP is 3rd party software published by SNRB Labs that can be used to access RingTo on an Android device. It has nothing, whatsoever, to do with accessing RingTo using an OBi. Perhaps, you're referring to the ability to use GrooVe IP to obtain a free RingTo number? It's true that RingTo is not accepting new account signups via GrooVe IP at this time. GrooVe IP continues to work just fine for accessing an existing RingTo account on an Android device.
It's also true that links from RingTo's ASP (authorized service provider) page on Obihai's website are broken as a result of RingTo's recent website refresh. RingTo needs to fix this. The workaround, for now, is to establish one's RingTo account using RingTo's website or mobile apps on Android or iOS, port one's number to RingTo then restore that RingTo account to one's OBi. I just deleted and restored one of my RingTo accounts to a spare OBi, quite successfully, within the last half hour. I initiated a port yesterday, which completed without incident today. New ports were suspended pending implementation of a new porting flow for one day roughly two weeks ago. The ability to port numbers into RingTo was restored on 11/18/15.
Anveo's E911 for RingTo is required to use RingTo on an OBi. It is not required if one wishes to use RingTo only with GrooVe IP or RingTo's mobile apps for Android or iOS.
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