Too Much Bandwidth?
SteveInWA:
Good to hear! Thanks for the "user experience" report on Phonepower.
ceg3:
So, I called into customer support over a relatively minor voicemail issue. Actually, Google Voice picked up a voicemail call or two, even though I was spoofing my GV number with my PhonePower setup. It was my second call into support and both times the rep was sharp, was obviously in the US, and easily fixed my problem. In this case it was a matter of shortening the number of rings before PhonePower voicemail answered the call. I had realized that GV picks up after five rings and so did PhonePower and that explained the inconsistency of which service got to the call first.
What I found interesting was when I asked the rep about the sound of reps in the background he said he was in a room with maybe 50 other support people. I was surprised that a VOIP service could have so many subscribers it needed that many, especially since my last premium VOIP service was Vestalink that is basically a two man show. I guess it's possible this call center handles support for more than PhonePower, but I don't think so. Anyway, the support has been good and apparently is well staffed.
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