Too Much Bandwidth?
ceg3:
To better clarify, since the upgrade I have noticed people are saying they are having difficulty hearing me and I can hear break up in the call. There has been uncharacteristic latency and I find myself apologizing for being on a VOIP service to explain issues more often than usual. I could be adding one and one and getting three and it's just a coincidence.
Anyway, I held my nose and installed JAVA, side-stepping the install wanting to change my browser and add some "tab." Java is no joke. I ran the test across the country and 4.19 seems to be the average score, so I must be OK. I need to remember to report the calls to Google Voice, which I don't think to do often enough. I usually don't have any complaints and am not a heavy user. That's why any issue at all stands out.
ceg3:
It just occurred to me that something else changed in my setup. I had to upgrade my modem to a 16 x 4 channel bonding one to be compatible with my TWC upgrade. What I have now is a gateway modem/router in bridge mode connected to my existing router, where my OBi is connected.
The new setup up adds more hardware for my Internet connection to pass through. I was wondering if I might have a better experience if I connected my Obi directly to a port on the modem/router. If I did that the OBi signal would not pass through a router firewall, with the modem firewall bridged, buy maybe my call quality would be improved, since the modem/router is facing the Internet directly. I had another person tell me I was breaking up when I called them this morning.
SteveInWA:
Quote from: ceg3 on November 17, 2015, 11:07:36 am
It just occurred to me that something else changed in my setup. I had to upgrade my modem to a 16 x 4 channel bonding one to be compatible with my TWC upgrade. What I have now is a gateway modem/router in bridge mode connected to my existing router, where my OBi is connected.
The new setup up adds more hardware for my Internet connection to pass through. I was wondering if I might have a better experience if I connected my Obi directly to a port on the modem/router. If I did that the OBi signal would not pass through a router firewall, with the modem firewall bridged, buy maybe my call quality would be improved, since the modem/router is facing the Internet directly. I had another person tell me I was breaking up when I called them this morning.
That won't work. If the TWC modem/router is in bridge mode, and you plug in a 202's WAN port, its DHCP client will try to request an IP address from the TWC gatway. However, your other router has already been assigned the one and only IP address allowed by the provider, and so it will fail.
Have you done any troubleshooting to isolate the problem to the ITSP service provider vs. your network equipment? In other words, if you experience the problem with Google Voice, try a SIP provider like Callcentric or voip.ms, or the reverse scenario.
ceg3:
I think somewhere along the way it seemed I have a 202 but it's just an OBi200. I did make the change to connecting to a Ethernet port on the modem/router and again installed Java and ran the test at several points. I am still at 4.2 mos score, so doing that at least didn't hurt me.
I'm thinking I might give Phonepower a shot, since it's very reasonable and I haven't tried a premium account, since Vestalink crashed and burned for me.
ceg3:
I just wanted to report that I did sign up for PhonePower unlimited and the start up was simple and everything worked immediately. :D I also moved my OBi back to a port on my Router and removed it from the bridged modem/router. I am generally a very lite user (except for hold time calling support people) but so far I'm liking PP and have had good response from their email support. There seems to be a one day turn around for email response, but there is always telephone support. It was time to renew my Anveo e911 service, so for not too much more I have a premium service for 12 mo.
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