OBI202 and Google Voice Not Ringing In Home Number?

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tpir72:
Hi,
   I have an OBI202 with Google Voice. Within the past two weeks the home phone no longer rings on incoming calls. I tried deleting the GV account in SP1 and starting over but that didn't change anything.

Can you please recommend other things to try. Zero calls ring incoming but I have a dial tone and can dial out.

Help Please!!!

Regards,

Terry

SteveInWA:
Most likely, there is a problem with your inbound Google Voice phone number.

Log onto your Google Voice (not OBi) account from a laptop or desktop computer's web browser, not from a mobile device, and look here:  https://www.google.com/voice#phones

Do you see the exact two words "Your number" on the left side of the web page, and underneath it, is the phone number people are calling, but won't ring?  If you see "Access number", or "Get a Voice number", then you are either logged into the wrong Google account, or your number was reclaimed (taken back by Google).

Look on the main, right side of the web page.  Do you have a check mark to the left of the "Google Chat" forwarding destination?

Do you have any forwarding phone numbers verified on the account?  If not, add one, call your GV number, and verify if the forwarding phone rings.

tpir72:
Thanks SteveinWA,
   Yes the home number is correct under the "Your Number" area. Yes there is a check mark on Google Chat.
I enabled the cell associated with the account and called my home number. The cell phone rang but the home number didn't.

Very odd. Any other thoughts or suggestions to try?

Regards,

Terry

SteveInWA:
I'm going to assume it isn't something stoopid, like having the ringer turned off (or broken) on your telephone?  Have you tried plugging in some other telephone into the OBi?

Another possibility is that you configured the OBi with a different Google account (not the one that holds the inbound GV number).  This is easy to do by mistake, because Google allows multiple accounts to be logged in at the same time.

Go to the Google Voice settings page again.  Single-left-click your avatar in the upper right corner of the page (either a generic blue head and shoulders, or a photo you may have uploaded).  Look carefully at the Gmail address it displays.

Log onto the OBiTALK portal.  Click your OBi device name on the list of devices, then click the service provider that you configured to use Google Voice (e.g. SP1).  Click "accept".  Now, look at the "Active Google Username".   Make sure it is exactly the same as shown on your GV web page.

If not, delete the SP configuration entirely (click the trash can icon), and then follow my instructions to add GV back again; make sure you are adding the correct Google account.

http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460

tpir72:
Yes, different phone doesn't ring.

Correct GV account configured and confirmed in GV and OBI.

Darn strange....

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