OBI202 and Google Voice Not Ringing In Home Number?
SteveInWA:
Quote from: tpir72 on November 15, 2015, 07:30:55 pm
I'm also using this as my router. What are the default user name/password for an OBI202?
Since I won't have an internet connection until I set this up again, any advice to get the router portion back up right away?
admin and admin
SteveInWA:
Quote from: tpir72 on November 15, 2015, 07:47:49 pm
Before dumping it back to default I took a quick look at Obi Expert Config.
There are choices for Device Default or ObiTalk Settings. The router portion has the initial assignments in the fields but neither box is checked. Should it be?
In other words, should each selection throughout Obi Expert have one or the other selected?
After you perform the factory reset and re-add the device to the portal, those check marks will be sorted out correctly. By default, the OBiTALK boxes will have check marks added, unless a change is made via Expert mode. The "Device default" boxes will all be un-checked. You should not have to change anything on those pages.
Do this: while the OBi 202 is still powered on, go to the OBiTALK dashboard, and click the device name (i.e. OBi 202) in the list of devices. Then, click the blue "Delete device" button to de-provision it from OBiTALK. Wait a while and watch the LEDs on the 202. They should blink as the portal remotely resets the device. After a while, the left (power) LED should stop blinking and it will be done resetting. Now, use a paper clip to gently depress and hold the recessed reset button on the underside of the unit, for at least 10 seconds, until the left (power) LED starts blinking, then release the paper clip. This will (redundantly) do a full factory reset.
Now, go back to the OBiTALK portal, click the "Add device" link and follow the instructions to dial **5 xxxx to find and re-add the 202 again. Then, open another browser tab and make sure you are logged into the correct Google account that holds your GV phone number. Go back to OBiTALK and go through the procedure to configure Google Voice. Don't be alarmed if the "Configuring" progress spinner just keeps spinning; this seems to be a portal bug. Give it 5 minutes, then refresh your browser page, and should indicate that it is now connected to GV.
Before you do anything else, try making and receiving calls via GV.
tpir72:
OK, what a nightmare. After the factory reset on the voice side it took about ten different attempts for GV to finally take on SP1. Still didn't work.
Went into the account associated with SP1, reverted back to the old chat (from hangouts). No change, still didn't work.
Next went into Google Voice Settings/Groups & Circles. The first and second choices (All Contacts and Anonymous Callers) were both set on Forward To (the cell phone in the account) and not Google Talk!
Changed those both to Google Talk.... Bam! Everything works perfectly now.
The highly annoying part is I never changed those settings to forward to the Cell associated to the account!
Thanks for the help, I was ready to pull out what hair I had left and make a Google Voice phone out of it! :)
Regards,
Terry
SteveInWA:
Hmph. I was going to mention that earlier, but I didn't think it would have been borked up. It may have changed when you were experimenting with some other setting. Unfortunately, that setting nails a lot of users, but often in the opposite way: people don't want a particular forwarding phone to ring, but it does. This happens when a forwarding phone is added -- GV automatically enables it on groups and circles whether you want it to, or not. I consider this to be a bug, but Google doesn't want to fix it.
Best practice, for anyone following this saga: whenever making any changes to forwarding phones on the Phones tab, also edit Groups and Circles, and edit "All Contacts", and set it to "Ring Default Phones", which will re-sync it to the Phones tab.
So sorry you went through all this chaos, but at least you ended up with a nice, "clean" configuration.
terriz:
The instructions are so old in these forums and in the Obi tutorial itself. Google voice is no longer configured that way, and now needs to send a text or voice text to the phone it will be using. entering my obi number from the bottom of the device is not recognized as a valid number, of course, because it isn't. I tried putting a 1 in front of it, still does not recognize in order to connect.
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