Call hunt with two obihai 202 devices
Volta10:
Is it possible to program the obihai 202 to ring phone 1 only, but if phone 1 is in use then forward to phone 2? Right now whenever someone calls in, both phones 1 and 2 ring simultaneously. Also, I have a second obihai 202. Is it possible to program 1st obihai 202 when phones 1 and 2 are in use to forward the phone to 2nd obihai 202? I want to mention each obihai 202 device has its own phonepower account. I would really really appreciate if someone can help me.
azrobert:
You should know about call forwarding on busy. I answered your question here:
http://www.obitalk.com/forum/index.php?topic=9939.0
Normally you can only route the call to a single phone on busy, but you can play games by looping the call out then back to the OBi202.
I tested looping the call out and back in on the same SP for a different purpose (Distinctive Ring) and it worked. I don't remember if I tested call forward on busy using this technique.
OBi202#1
Voice Services -> SP1 Service -> X_InboundCallRoute: ph1
Voice Services -> SP1 Service -> CallForwardOnBusyNumber:
sp4(fwd@127.0.0.1:5063)
Service Providers -> ITSP Profile D SIP -> ProxyServer: 127.0.0.1
Service Providers -> ITSP Profile D SIP -> X_SpoofCallerID: Checked
Voice Services -> SP4 Service -> AuthUserName: anything
Voice Services -> SP4 Service -> X_RegisterEnable: unchecked
Voice Services -> SP4 Service -> X_ServProvProfile: D
Voice Services -> SP4 Service -> X_InboundCallRoute: ph2
Voice Services -> SP4 Service -> CallForwardOnBusyEnable: Checked
Voice Services -> SP4 Service -> CallForwardOnBusyNumber: pp(510222222)
Physical Interfaces -> Phone 1 and Phone 2:
CallWaitingEnable: Unchecked
OBi202#2
Voice Services -> OBiTalk Service -> InboundCallRoute: ph
127.0.0.1 is a loopback. It's the equivalent of the IP address of the same device.
5063 is the port# of SP4
Change 510222222 to the OBi number of OBI202#2
Volta10:
Thank you for trying to help me. I tried to follow your instructions and it's too confusing for me to understand. This whole thing is like a different language to me.
Maybe if I summarize my question then you can explain to me better.
This is what I'm trying to do:
I have ATT SynJ SB67138 four line phone system for my small business. I want to be able to use all 4 lines when needed.
I bought two obi202 devices with a total of 4 POTS to plug into the phone. For each obi device I register a Phonepower account. Each phonepower SIP account will allow two simultaneous incoming/outgoing calls. Under Phonepower settings I can program it to transfer calls to my second phonepower account when the first one is fully in use or nobody picks up the phone after # of rings.
So lines 1,2 are connected to 1st obi202 device and lines 3,4 connected to 2nd obi202 device.
With my setup outgoing calls work perfect.
The problem is incoming calls. When line 1 is in use and someone tries to call in, line 2 would ring. After a few rings it transfers to line 3 (second phonepower account). The problem is during the transition between line 2 and line 3 both of these would be ringing. When someone picks up the phone line 2 kicks in automatically even though the call is already dead and she would have to hangup and click on line 3. It's very confusing when this happens.
So what I'm trying to do is have a smoother transition between the two obi devices. Is there a way to program obihai to stop ringing sooner than default?
With my setup is it better if I just purchase OBi504vs?
azrobert:
Quote
With my setup is it better if I just purchase OBi504vs?
I don't own an OBi5 series device, but from my understanding it would be a much easier setup.
If you want I can try to help with your current devices, but first I have a few questions. I understand how calls are transferred from line 2 to line 3, but how are calls transfer from line 1 to line 2? Are you using the OBi202 function "call forward on busy"? Do you receive calls directly on line 3 and do you want a similar handling of these calls (line 3 to line 4 then to line 1 and 2)?
I'm GUESSING you are using the OBi202 "call forward on busy" and it is conflicting with Phonepower transferring the call to the 2nd account. I would suggest turning off the Phonepower transfer and have the OBi202's do all the call forwarding. The only way I know how to transfer inbound calls 3 times is with the method I described in my 1st post above. I can give you a more detailed explanation of how/why this works. I did think of an easier method, but it would skip line 2. The call would be transferred to line 3 then line 4.
Edit:
Do you know how to use OBi Expert? Maybe that is why you didn't understand my 1st post.
Edit2:
On inbound calls do line 1 and 2 ring simultaneously? If they do then we can use the easy method to forward calls to line 3 and 4.
Currently when Phonepower transfers the call to OBi202#2 do both line 3 and 4 ring simultaneously?
Volta10:
Quote from: azrobert on December 13, 2015, 07:34:33 am
Quote
With my setup is it better if I just purchase OBi504vs?
I don't own an OBi5 series device, but from my understanding it would be a much easier setup.
If you want I can try to help with your current devices, but first I have a few questions. I understand how calls are transferred from line 2 to line 3, but how are calls transfer from line 1 to line 2? By default, both lines 1 and 2 will ring. This was very annoying so I recently figured how to stop this by following this post: https://www.obitalk.com/forum/index.php?topic=3096.0 Are you using the OBi202 function "call forward on busy"? Yes, that's exactly how I do it. Do you receive calls directly on line 3 and do you want a similar handling of these calls (line 3 to line 4 then to line 1 and 2)? That's what I want to do, except I want receive calls on line 1 first, then hunt to line 2 , then line 3 and finally to line 4 when each preceding line is busy
I'm GUESSING you are using the OBi202 "call forward on busy" and it is conflicting with Phonepower transferring the call to the 2nd account. I would suggest turning off the Phonepower transfer and have the OBi202's do all the call forwarding. Yes! This is where I can't figure out. I know how to transfer on busy within the Obihai device but I can't figure out how to transfer from one obi device to another. That's why I have to rely on Phonepower to transfer from one obi to another. If we can figure out how to transfer between obi devices using obitalk then I think the transition will be smoother. Right now this is how it works: Someone calls in Obi device 1 rings on line 1 if it's busy obitalk will transfer it to line 2. If line 2 is busy I have to rely on phonepower to transfer to line 3 (obihai device #2), and then if line 3 is busy obitalk transfer to line 4. Again, my problem is when phonepower transfers to line 3. Lines 2 and 3 both ring even though line 2 is already dead. The only way I know how to transfer inbound calls 3 times is with the method I described in my 1st post above. I can give you a more detailed explanation of how/why this works. I did think of an easier method, but it would skip line 2. The call would be transferred to line 3 then line 4.
Edit:
Do you know how to use OBi Expert? Maybe that is why you didn't understand my 1st post. Yes, but with limited knoweldge
Edit2:
On inbound calls do line 1 and 2 ring simultaneously? If they do then we can use the easy method to forward calls to line 3 and 4. Do you mind re-explain this step by step?
Currently when Phonepower transfers the call to OBi202#2 do both line 3 and 4 ring simultaneously? By default yes, but like stated above I turned it off by following the link instructions. I could always put it back to default if needed.
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