OBI/Google Voice new problem calling from USA to Poland

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nopcbs:
My wife has been using a telephone + Obi100 + Google Voice to call her mom's land line in Poland for years. There are occasional drop-outs, but mostly it works great. Recently, though, when she calls she gets a "We could not complete your call...please try again." message. Our system works fine for domestic calls, both send and receive.

I tried dialing my wife's mom's number in Poland using two PC's using Google Voice/Hangouts directly and no problem connecting. So, it is definitely an Obi100-related problem. I rebooted the Obi100 to no benefit.

Not sure how to proceed as Obi seems to offer zero tech. support.

Anyone have a suggestion?

- George

azrobert:
Check the OBi100 call history to make sure the number is being sent to GV correctly.

To access Call History:
Log directly into the OBi100 using the local interface.
Key the IP address of the OBi100 into a Web Browser.
Hit Enter
The UserID and default Password are both "admin".
Click Status on the left column then click Call History.

The number under Phone1 is how you dialed the number.
The number under GoogleVoice1  is how it was sent to GV.

nopcbs:
I checked and the "Phone 1" and "GoogleVoice 1" phone numbers are identical and correct. Further, in all cases the GoogleVoice 1 column log shows "Call connected". Presumable that means it connected to that automated "We could not complete your call, please try again." message that we keep getting.

My wife used GV directly on her laptop today to reach her mom, but she got disconnected after about five minutes twice. An attempt to use the Obi100 and GV/telephone failed as I described earlier.

Very discouraging as I don't know what can be wrong. I will try rebooting our router and cable modem.

SteveInWA:
If your domestic calls work properly, then the failed calls to Poland are not being caused by your OBi or home network hardware.

Post your problem in the Google Voice Help Forum, instead.  See the link below my signature.

nopcbs:
I gave up on using Google Voice to call Poland and I started up a Callcentric contract and configured it on SP2 of my Obi100. SP1 remains as Google Voice and both are listed as "enabled" when I login via the Obi100's IP address.

Now the trick is how do I choose SP2 instead of the default SP1 for my wife to place her calls to her mom. I looked around in the Obi forums and found instructions to just enter **2 before entering the number being called.

This is supposed to tell the Obi100 device to use SP2 (Callcentric). It does not. It just passes the entire string, including the **2 to Callcentric and, of course, that is not a legitimate phone number. So, how do I select SP2?

Another thing: SP1 (Google Voice) is listed as "connected" on the Service Status page.
SP2 (Callcentric) is listed as:

Status   Registered (server=204.11.192.171:5080; expire in 61s)
PrimaryProxyServer   204.11.192.171:5080
SecondaryProxyServer   Secondary Registration Not Enabled

The difference makes me thing something is not right with the Callcentric setup. It should say "connected", no?

Appreciate any advice.

- george

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