OBI/Google Voice new problem calling from USA to Poland
drgeoff:
"Registered" is correct for any SIP service on an OBi. "Connected" is only applicable to GoogleVoice.
The **2 does send the number (without the **2) to SP2 on an OBi device that has relevant parameters still at their default values. If it is not doing that for you then you have wittingly or unwittingly changed some things.
If you have not already done so you should confirm what is being sent to Callcentric when you dial the **2 plus Poland number. Point a browser at your OBi's IP address on your LAN and login. The default username and password are both 'admin' (without the quotes). Click on Status and then Call History. The right hand column will show the numbers sent to the SP.
Then click on Physical Interfaces, then Phone Port. Use your mouse to highlight all the content of the DigitMap field. The box displays only part of the string so you need to scroll until no more characters appear. Copy the string and post it in a reply here. Do likewise for the OutboundCallRoute.
nopcbs:
First, thanks for helping! REALLY appreciate it. My wife is getting just a bit PO'd about not being able to talk with mom as she had been.
I did as you instructed and this is a typical entry for using SP2 (Callcentric) to try to call her mom in Poland:
*********************************************************************************
Call 2 12/19/2015 12:46:48
Terminal ID PHONE1 SP2
Peer Name
Peer Number **2011481864292 011481864292
Direction Outbound Outbound
12:46:48 New Call
12:46:49 End Call (404 Not Found)
*********************************************************************************
That "404 Not Found" is what the automated message we get when the call fails says.
It looks like the **2 is being correctly stripped off of the character string so that only the routing information/telephone number goes to Callcentric. Not sure what that 404 Not Found message means, but have seen it in the world of PC's it means server not found. Presumably I cannot reach the Callcentric server, but it is registered and shows up in the ITSP Profile B SIP page (sorry cannot copy/paste entries).
Just for grins, here is the equivalent record for a failed GV call to the same number:
*********************************************************************************
Call 1 12/19/2015 12:48:10
Terminal ID PHONE1 GoogleVoice1
Peer Name
Peer Number 01148182664292 01148182664292
Direction Outbound Outbound
12:48:10 New Call
12:48:11 Call Connected
12:48:15 End Call
*********************************************************************************
- George
nopcbs:
Quote from: drgeoff on December 19, 2015, 11:05:19 am
"Registered" is correct for any SIP service on an OBi. "Connected" is only applicable to GoogleVoice.
The **2 does send the number (without the **2) to SP2 on an OBi device that has relevant parameters still at their default values. If it is not doing that for you then you have wittingly or unwittingly changed some things.
If you have not already done so you should confirm what is being sent to Callcentric when you dial the **2 plus Poland number. Point a browser at your OBi's IP address on your LAN and login. The default username and password are both 'admin' (without the quotes). Click on Status and then Call History. The right hand column will show the numbers sent to the SP.
Then click on Physical Interfaces, then Phone Port. Use your mouse to highlight all the content of the DigitMap field. The box displays only part of the string so you need to scroll until no more characters appear. Copy the string and post it in a reply here. Do likewise for the OutboundCallRoute.
***************************************************************************************
Here is the information you requested:
Digimap (Default box IS checked for this entry):
([1-9]x?*(Mpli)|[1-9]S9|[1-9][0-9]S9|911|**0|***|#|**1(Msp1)|**2(Msp2)|**9(Mpp)|(Mpli))
Outbound Call Route (Default box NOT checked for this entry):
{911:sp2},{933:sp2},{([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp},{(Mpli):pli}
-George
azrobert:
Use the following Phone Outbound Route:
{911:sp2},{933:sp2},{(011xx.):sp2},{([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp},{(Mpli):pli}
Now you don't have to dial **2 prefix.
Polish phone numbers are 9 digits, not counting country code.
GV was dialed correctly.
Callcentric is missing 2 digits.
nopcbs:
You are right!
When we first set up our Callcentric we found that it worked for local calls, but not for Poland. Contacted their tech support and they told us that we had overseas outgoing calls blocked. I guess it just came up that way as I certainly did not intentionally configure it that way. After I fixed that configuration error we tried calling Poland again and, as you noticed...and I did not, we missed a couple of digits and got that 404 error.
After reading your message, I, with no configuration changes made, dialed the **2 + country code + phone number, but with no skipped digits...and the call went through!
Problem solved.
Thanks much for your help!
One last, unrelated question. We have a second OBI100 that is our primary phone line. That one has nothing configured as SP1 and Google Voice as SP2. All calls go out on SP2 because there is no SP1 configured. I would like to add a 911 carrier to that phone, like we are using Callcentric on the other OBI100 we own, but I want it to be as SP2 and move the Google Voice to SP1 (from its current SP2 state).
Is there an easy way to do that (i.e., move the SP2 supplier to SP1)? I guess I can copy all the configuration entries from SP2 to SP1 and then delete SP2, but that seems "clunky".
Again, thank you very much for the help you have already given and sorry that I did not notice the missing phone number characters. Long strings like that invite such a thing, unfortunately.
- George
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