Network/Obi202 IP address change - Status offline - How to restore config?
BGood:
I also added the Obi202's IP address to the DMZ so it could communicate without restriction through the router:
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Frequently Asked Questions
Troubleshooting
What ports should I keep open on my router/firewall?
In order for your OBi to be able to send packets w/o interruption, please configure your router as follows:
Allow Outgoing:
TCP Ports: 6800, 5222, 5223
UDP Ports: 5060, 5061, 10000 to 11000, 16600 to 16998, 19305
Allow Incoming on UDP Port: 10000
SteveInWA:
My "FBI behavior profiling" skills have determined that you are in over your head, and making unnecessary changes to your network that you don't adequately understand.
The problem is being caused by whatever customization you have made to your router/firewall. There is no need to add an OBi device to the DMZ...all that does it open it up to mischief.
If you want it to work, then start with a factory-reset, vanilla configured router and OBi.
Unplug the OBi from power.
Log onto the OBiTALK portal. Delete your OBi device off of the portal by clicking the trash can icon.
Plug the OBi back into power.
Turn the OBi over and find the factory reset switch hole. It's a small round dimple with a hole in the middle. Using a paper clip or similar tool, gently depress and hold in the switch. You should feel a tactile click. While keeping it depressed, wait at least 10 seconds, until the power LED starts blinking. Give it a couple of minutes to factory-reset.
Then, follow the OBiTALK portal's "Add device" procedure to add it again. Did that work?
BGood:
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Log onto the OBiTALK portal. Delete your OBi device off of the portal by clicking the trash can icon.
There is no trash can icon presented in this web page. Is there another way to delete the device?
SteveInWA:
Sorry, I left out a step. Click the gear icon to the right of the device name. Then, find and click the button to delete the device.
BGood:
I deleted and re-added the device, then dialed **5 7751. I received a recorded message that the number I dialed has been sent to the server. I thin get the following web page:
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Add an OBi Device
Failed to connect to your device. Please check your device's internet connection:
1. Check to be sure the OBi device's power LED solid green. If the power light (LED) is blinking green, that means the OBi can't get an IP address from your router. Verify the Ethernet cable is securely connected to the OBi and the router. If available check if there is a link light (LED) on the router port where the Ethernet cable connects. If the LED behavior appears to be faulty, try another Ethernet cable.
2. Can you call **9-222-222-222 ? If not, make sure your router's firewall is not blocking traffic from the OBi. Click Here for more.
3. If you are using a Westell / Actiontec router, you MUST disable the firewall. Click Here for more.
Click Try Again or click Cancel to return to the device list.
I get a recorded message "There is no service available to complete your call" when I try to dial the **9-222-222-222 number.
The Obi202 is in the router's DMZ so it should not be blocked from traffic.
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