Changed Google Voice Password, can't configure Obi
foiltravis:
I changed my google voice password and I now get a message when I login to Obitalk that my password is incorrect and I need to update it. When I go to the Configure Voice Service Providers screen and click on SP1 which is for Google Voice the screen refreshes and takes me back to the same screen. If I click on SP2 which is configured for my other provider I get into the configuration for that provider. Why can I not get into the configuration for SP1?
SteveInWA:
Not enough information to know the history of your account and what you are doing.
There are two ways to create and sign into an OBiTALK account: you either created a dedicated user ID and password with OBiTALK, or you signed in using Google Voice credentials. Which did you do?
What model of OBi do you have? How long ago did you originally set it up to use GV?
foiltravis:
Thanks for the reply. I have a dedicated user id and password and my device is a Obi100. According to the Obitalk site I have had the device since Oct 2012. I don't remember the last time I changed my Google Voice password but it was probably a couple of years ago.
SteveInWA:
OK, thanks. It's still not 100% clear what is happening, but my guess is that you previously set up your OBi to use Google Voice before Google and Obihai changed the authentication method used for the service.
Go to this link to download the latest firmware for the OBi 1xx series: http://fw.obihai.com/OBi-latest.fwFind the IP address of your OBi device: pick up the attached telephone, press ***1, and listen for the IP address.Open a web browser tab and go to that address. If you haven't changed the OBi's own password, then it's admin/admin. Otherwise, enter your device password. Note: this is not necessarily the same as the password you used for the OBiTALK portal.Go to System Management-->Device Update-->Firmware Update, and click the Choose File button. Point it to the .fw file you downloaded in the step above, then click the Update button to begin the update. Watch the LEDs on your OBi, and wait a few minutes. After the LEDs stop blinking, the update is complete (the network LED will continue to flicker; that's normal).Log into the OBiTALK portal again. Delete your existing Google Voice (SP1) configuration if possible. If it just sends you into a loop, you will have to factory-reset the OBi.Leaving that browser tab open, press Ctrl-T to open another browser tab. Log into your Google Voice account, and examine the left column of the page, to make sure you see the exact two words "Your number" and your GV phone number, to verify that you are using the correct Google account. Leave this tab open.Back on the OBiTALK portal page, click the SP1 link to configure Google Voice, and follow the instructions. The new method will take you to your Google account, where Google will ask your permission for OBiTALK to access the Chat service on that Google account. It will not ask for, nor store, your Google password. Allow the permission.Let the procedure finish. It will eventually take you to a page, showing a "configuring" message with a progress "spinner". There's a bug that leaves it spinning indefinitely. Just give it a few minutes, watch your OBi's LEDs, and when they stabilize again, refresh the web page. You should now see a status of "Connected". You're done. Give it a try.
foiltravis:
Things went well until I got to the part to click on the SP1 Link to configure Google Voice. When I do that I get a screen that says "Firmware upgrade needed. Cannot upgrade 300378992 since it is offline. Please try again when it is online." When I check the installed firmware via the system management page it indicates 1.3.0 (Build: 2872) which appears to be the new version. Any idea how to get the OBI100 back online? I have removed the power and waited a minute and powered it back on, it still indicates it is offline.
This is where I am in the process:
Back on the OBiTALK portal page, click the SP1 link to configure Google Voice, and follow the instructions. The new method will take you to your Google account, where Google will ask your permission for OBiTALK to access the Chat service on that Google account. It will not ask for, nor store, your Google password. Allow the permission.
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