Calls breaking up

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lasereyes:
Lots of useful suggestions here - many thanks.   On vacation right now, but will look into everything when I return.   

lasereyes:
Just got a response from Obitalk Customer Service after sending them a note outlining the problem.  THey are saying my firmware is not up to date, and since my unit is out of warranty, I have to PAY to update the firmware.

This sounds very strange to say the least.  Firstly, does the Firmware seem likely to be the problem?  Secondly, if it is, why would any company charge to update Firmware required to make their product (purchased in good faith) work?

drgeoff:
1.  Updating the firmware is very unlikely to cure the breakup.

2.  The firmware can be updated without payment.  http://www.obitalk.com/forum/index.php?topic=10065.msg66486#msg66486

SteveInWA:
Just contact Frontier when you get back, and find out what options they can offer to resolve this.

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