I am in th UK and want to use a german landline number from sipgate Germany
WelshPaul:
I have configured your device correctly, do not change any settings in the obitalk dashboard.
Read my PM and let me know if it works.
If not, we need to look at your router settings...
WelshPaul:
In this article, we will show you how to disable SIP ALG on a Thomson router. SIP ALG on this router is known to cause problems with VoIP calls. Proceed as follows:
1. Open Command Prompt – “Start” > “Run” > type “cmd” and press “Enter”.
2. In Command Prompt, type “telnet 192.168.1.254” and press enter. 192.168.1.254 is the default IP address of the router. If you are running on Windows 7/8/8.1, you might need to install the telnet client from “Control Panel” > “Programs and Features” > “Turn Windows features on and off”.
3. The default username is “Administrator”, and there is no default password, leave blank.
4. Type “connection unbind application=SIP port=5060” and press “Enter”.
5. Type “saveall” and press “Enter”.
6. Type “exit” and press “Enter” to exit the telnet session.
SIP ALG in now disabled on your Thomson router.
npr1:
I noticed the OP say he uses Plusnet.
It may be worth checking the Plusnet firewall, ensure it's either disabled or set to low.
Need to login to the members centre with your Plusnet username and password.
https://portal.plus.net/my.html?action=firewall
If you change the firewall setting then you need to renew the ppp session (reboot the router) for the change to take effect.
CKJAC:
First, thanks for the explanation for the router Settings and the hint with the Plusnet Firewall. I checked the firewall and it was switched off, so good news, this can not be the reason.
I am on Windows 7 and had to install the Telnet Client and it worked but as I left the password section blank and pressed enter I got the message "Invalid password, session closed, connection to Host lost"
Could anyone help me with this Password? Tried "admin" but was not working as well and now I stopped because I don´t know how many trials you have for getting it right with the password?
Thanks in advance
CKJAC
npr1:
For the Plusnet TG582n router:
Username = admin
Password = the serial number printed on the base of the router.
IIRC password starts with CP and is 11 characters long -- case sensitive.
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