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Author Topic: I am in th UK and want to use a german landline number from sipgate Germany  (Read 30647 times)
CKJAC
Newbie
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Posts: 11


« Reply #20 on: January 04, 2016, 08:09:03 am »

Thanks a lot, I tried, have the TG585v8 and wrote exactly the 11 characters (after SN: from the back of the router) but it says the same, Connection lost, invalid Password Sad
I think I will call them to ask for the Password...
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npr1
Newbie
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Posts: 15


« Reply #21 on: January 04, 2016, 08:32:22 am »

This may help with the Plusnet TG585 router.
http://www.plus.net/support/broadband/hardware/thomson_advanced.shtml

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CKJAC
Newbie
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Posts: 11


« Reply #22 on: January 04, 2016, 08:47:47 am »

Ok now after 2 days testing and looking after the problem with all this lovely help and support I can tell you: we´ve made it and it is working.   Cool

We managed to get it to the stage to make calls but the problem was to receive calls and to hear the other person on the phone. They did hear me very well. And Sipgate.de charged normally for every call I made. even if it was interrupted after some seconds.

I thought to give it another go and changed the username from "Administrator" to "admin" with using the 11-digit password starting with CP...and it is working! I made my first call to family and friends in Germany and it was a really good and stable connection.

So the problem was (beneath my really small VOIP configuration knowledge - sorry for this Roll Eyes) the router from Plusnet and the disabled SIP ALG Signal.

Nsne suggested that Sipgate is using some finicky settings but they are advertising that you can use it from all over the world and charging for the calls so I thought if someone is blocking this it should be the Internet Provider (as I experienced it before especially with Plusnet...). so I hope that nsne now can manage as well to receive calls and to hear the other Person on the phone.

Thanks to you all, in particular to WelshPaul who really did a lot to get it work Smiley
That was really kind and helpful. Happy!
Katja
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WelshPaul
OBi Phone Beta Tester
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Posts: 405



« Reply #23 on: January 05, 2016, 02:39:43 am »

Sorry, was rushed off my feet yesterday and only just got around to reading your replies/pm...

Glad to hear you managed to sort it out in the end. Smiley
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