I am in th UK and want to use a german landline number from sipgate Germany
CKJAC:
Thanks so much for your support WelshPaul :) I tried to do exactly what you said and it says this:
"SP1
Generic Service Provider
At first this with 2x phone rings: Retrying Register (server=217.10.68.147:5060)
and then: Register Failed: No Response From Server"
I am really lost here without a call center :( SIPgate has no call center as well and does not reply since 2 days...
Do you have any idea what could be the reason for this?
SIP ID and SIP Passwort are definetely right.
Thanks a lot
CKJAC
WelshPaul:
Well the official Sipgate UK settings are listed here: https://www.ukvoipforums.com/viewtopic.php?f=25&p=3820#p3820
Never used the German .de version myself (couldn't even if i wanted to as I don't have an address in Germany to pass validation) but I would guess they are the same but use sipgate.de instead of sipgate.co.uk?
It appear that the outbound proxy for the .de site is proxy.live.sipgate.de going by the info here: http://teamhelp.sipgate.de/hc/de/articles/203643481-Allgemeine-Konfigurationsdaten however I would also recommend you try sipgate.de as the outbound proxy.
Try to configure the device manually rather than through the portal...
CKJAC:
Thanks WelshPaul :)
I tried already sipgate.de but was not working as well.
Yes I passed the Validation in Germany to get the german landline number.
I will look at your links and will try it tomorrow again but have no idea how to configure the device manually :o It is difficult enough doing this in German (and even in German I do not understand the whole Port/DNS/Gateway/DHCP/Primary/Secondary/Proxy Thing. It seems to me it is something for IT engineers and not for normal People. In Addition they saved Money and closed down all the call centers. Tried to call Obitalk line - from UK to US, was 30 min in the line, no respond. Lost.
I think I have to send the OBi202 back, if they do not respond and do not give the support to install their devices for their customers - same with the sipgate flat :(
Sad but that is saving money at the wrong Point. No Service.
But really thanks again for your support!
WelshPaul:
Normally they are no different to setting up a router or WiFi access point...
Try dialing **9 222 222 222 are you able to perform an echo test?
ADDITION: Ok I have just unboxed an OBi202 and plugged it in to the mains, insterted an OBiWIFI addaptor and connected it to my WiFi...
Next I added it to my OBiTALK dashboard, I removed the tick against "I want to configure Google Voice on this device." as Google Voice isn't available here in the UK (officially anyway).
Against SP1 I setup a Sipgate UK account using the Generic Service provider option. All I added was the following:
Service Provider Proxy Server: sipgate.co.uk
Username: My username
Password: My password
I left all other options at their default values, dialled 1000# and got the welcome to sipgate message. Obviously I tried changing sipgate.co.uk to sipgate.de and I got the following:
SP1 Service Status
Parameter Name Value
Status Register Failed: 401 Unauthorized (server=217.10.79.9:5060; retry in 104s)
So my OBi202 is talking to the sipgate.de server but as I don't have a sipgate.de account I get an unauthorised response.
I see the error you get is: Register Failed: No Response From Server which tells me it may be a firewall issue or that your OBi202 isn't connected to the WiFi/Internet. Dialling **9 222 222 222 will hel confirm or rule this out.
EDIT: I just noticed that the IP address of your proxy server is different to that of mine when using sipgate.de as the proxy server...
Yours shows as 217.10.68.147 but mine is 217.10.79.9, could be that they use a load balancer - Are you using live.sipgate.de as the proxy server?
Taken from Sipgate: http://teamhelp.sipgate.co.uk/hc/en-gb/articles/204176231-Security-Settings-sipgate-IP-Port-Ranges
For SIP signalling only the following IP addresses are used:
sipgate UK: 217.10.79.23 and 217.10.68.149
sipgate Germany 217.10.79.9 and 217.10.68.147
Our SIP Severs' SIP signalling port is always 5060 (UDP).
Going by that the IP address your OBi202 is trying to register against is used by Sipgate UK.
CKJAC:
Wow,
I am off now for 2 hours but will try to work out if I can have a result with your Information this afternoon. Otherwise perhaps there is an option of getting a friend (german engineer for telecommunication) on the phone and via Team Viewer tomorrow afternoon.
Just to inform you: I ve already made an echo test and it was working fine yesterday.
Will let you know if I can make it work with the different options.
Thanks a lot in advance :)
CKJAC
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